Aaron
Posted
Customer service was really amazing
Customer service was really amazing. I made a mistake in shipping and Dornio was very quick to help me out.

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Aaron
Posted
Customer service was really amazing. I made a mistake in shipping and Dornio was very quick to help me out.
shabazz L.
Posted
Fast and friendly service
Renee
Posted
Bibi offered me wonderful custom service using the chat tool and was able to help me update my order!
Samah
Posted
Customer service was amazing. Dornio helped me and he was very nice. He also responded very fast. Thank you Dornio
Jaime
Posted
First order and the process is so easy. Great communication and quick response to questions.
David
Posted
Very prompt response by Bibi my representative. Quickly resolved my request about missing a sale by two days. Much appreciated!
Elen C.
Posted
Amazing service! Amazing team! Fast responses, great service, and very knowledgeable! Thank you, Aaliyah, for your amazing assistance with my glasses! She answered all my questions and provided any info I needed! THANK YOU LENS DIRECT1
customer
Posted
Awesome customer support Hoping this same for my lens