Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Valued C.
Posted
Checking on my order status Kayla was very knowledge efficient and friendly.
Response from LensDirect.com· Jun 2, 2023
Hi Valued Customer, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Sincerely, LensDirect Customer Happiness
Mo G.
Posted
Quick response, friendly service!
Response from LensDirect.com· Jun 5, 2023
Hello Mo, Thank you for being our customer and leaving us a wonderful 5-star review. Best Reagrds, LensDirect Customer Happiness
Dmitry S.
Posted
Had a problem with site, emailed and got solved by Daisy in 5 min. Highly recommend
Response from LensDirect.com· Jun 2, 2023
Hello Dimitry We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
Jason C.
Posted
Kayla helped me greatly! Thank you!
Response from LensDirect.com· Jun 5, 2023
Hello Jason, Thank you very much for sharing your review. We love hearing from our customers. Sincerly, LensDirect Customer Happiness
Jediglasses
Posted
So DISAPOINTING I decided to try Lensdirect to replace my lens with new prescription. What a mistake. Glasses came back with frames all bent and damaged. So now i am out not just the fee for the lenses but also my expensive frames and not to mention all the time wasted besides the money. So $700 mistake plus the time…
Response from LensDirect.com· Jun 1, 2023
Dear Ryan, We're sorry to hear that you had a negative experience with our company. We take product design and quality very seriously, and we apologize for falling short and your frames were damaged. We will investigate this further and take steps to improve our quality control processes. We would like to offer you a replacement order to rectify the situation, you also have the option of selecting a frame from our Delancey Collection. Please click on the link below: https://www.lensdirect.com/glasses Feel free to contact us directly at 1-800-536-7111 so we can make arrangements. Your feedback is instrumental in helping us improve our services and products. Sincerely, LensDirect Customer Happiness
Zac C.
Posted
Had issue reordering contacts and called customer service. Nigella was very helpful and quickly resolved my issue. Awesome service!
Response from LensDirect.com· Jun 2, 2023
Hi Zac, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
Dbowden
Posted
Keisha was a great help with getting my order sorted and finished
Response from LensDirect.com· Jun 2, 2023
Hello Dbowden, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
alex B.
Posted
ONeil was of great help.
Response from LensDirect.com· Jun 5, 2023
Hello Alex, On behalf of our team at LensDirect, thanks so much for this positive review. It means a lot to us. Sincerely, LensDirect Customer Happiness
