Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Roberta S.
Posted
O'Neil was friendly and efficient
Response from LensDirect.com· Jun 5, 2023
Hello Roberta We’re grateful that you took the time to leave us a review. Thanks a lot! Regards, LensDirect Customer Happiness
Jennifer B.
Posted
Oneal was very helpful - he's helped me twice in the last week with related issues and has been thorough and helpful. Thank you!
Response from LensDirect.com· Jun 5, 2023
Hello Jennifer, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Best Regards, LensDirect Customer Happiness
Eugenia
Posted
Great experience all around! The order was processed and shipped very fast. Kayla was very helpful, great customer support.
Response from LensDirect.com· Jun 5, 2023
Hello Eugenia, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Thanks, LensDirect Customer Happiness
Kay
Posted
Service rep Kimia was pleasant, patient and helpful with resetting my password.
Response from LensDirect.com· Jun 2, 2023
Hello Kay, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Best, LensDirect Customer Happiness
William
Posted
Kimia helped me with the Rx download for ordering contacts. It was quick and easy and very good customer service.
Response from LensDirect.com· Jun 2, 2023
Hello William, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Kimia receives the recognition they deserve. Thank you again, Williiam, have a great day! Best, LensDirect Customer Happiness
John L.
Posted
Timely answer to my question and verification of my new script.
Response from LensDirect.com· Jun 5, 2023
Hello John, We’re grateful that you took the time to leave us a review. Thanks a lot! Regards, LensDirect Customer Happiness
MANUEL
Posted
I had my doubts about doing this online, but she took the time to find what I needed, and explained why it didn't go through. She then set everything right. She was polite and helpful. I'd recommend.
Response from LensDirect.com· Jun 2, 2023
Hello Maunel, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
Emily
Posted
Lenora was super helpful with a couple issues I had with my order!
Response from LensDirect.com· Jun 5, 2023
Hello Emily, Thank you! Your positive feedback is much appreciated. Regards, LensDirect Customer Happiness
