Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Isaac
Posted
Text help by Kimia was great.
Response from LensDirect.com· Jun 5, 2023
Dear Isaac, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Zachary A.
Posted
Ellen was very helpful and considerate.
Response from LensDirect.com· Jun 2, 2023
Hi Zachary, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Kind Regards, LensDirect Customer Happiness
Hannah D.
Posted
Bibi was amazing! Super helpful, great communicator. The world needs more people like Bibi :)
Response from LensDirect.com· Jun 2, 2023
Hi Hannah, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Sincerely, LensDirect Customer Happiness
Carmen C.
Posted
Lenora was Great! She was very kind, professional and worked to help me resolve my issue. I Love Lens Direct for all of my Families Eye Needs ❤️ Super Convenient & Affordable.
Response from LensDirect.com· Jun 2, 2023
Thank you for your kind words, Carmen. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! Sincerely, LensDirect Customer Happiness
Sarahk
Posted
Keisha provided excellent service. She took me through the process of updating my prescription and waited with me while an email was generated to confirm it. So in terms of customer service - fantastic. The company could do a lot better in contacting their customer when something is not correct. I called them 3 weeks after the frames were received and they indicated they had tried to reach me about my Rx. But that is not the case. Lucky for them they have Keisha.
Response from LensDirect.com· Jun 2, 2023
Hi Sarah, We sincerely appreciate you taking the time to share with us your experience at LENSDIRECT. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
Dr. Norris Bacho PhD, DD, P.
Posted
Thank you Selwyn for the incredible service.
Response from LensDirect.com· Jun 5, 2023
Hi Dr. Norris, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Best Regards, LensDirect Customer Happiness
Sharon
Posted
My glasses were received by Lens Direct over a month ago (2 pair). I was contacted by Lens Direct 2 days after they received the glasses that I needed to update my lens because of the type of Rx I had. I agreed. In following the tracker I was wondering why there was no progress on my glasses. Finally, one of the pair of glasses was shipped after 3 weeks. The tracker showed the other pair (sunglasses) as never being received. What??? They had my glasses for a month, and now they are saying never received! This was one of my favorite pair of sunglasses! After speaking with two different customer service reps, I am told the lenses had to be made over - after over a month and now will not be shipped for another 12 business days. Never again will I order from this company. If you have a favorite frame - beware. You better hope you get them back.
Response from LensDirect.com· Jun 1, 2023
Hello Sharon I’m so disappointed to read about your experience—this isn’t what we want for our customers at all! We pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball. We are sincerely sorry for the excessive delays, how frustrating this can be and we apologize for any inconvenience. We will investigate this further and take steps to ensure that this doesn't happen again. If there is any way we can further assist you, please do not hesitate to reach out to us at 1-800-536-7111. Gratefully yours, LensDirect Customer Service
Dean G.
Posted
Just completed my first order. That was a breeze. Kissel took care of everything for me. I’m looking forward to getting lenses in my new Oakley crosslink zero’s.
Response from LensDirect.com· Jun 2, 2023
Hello Dean, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Kind Regards, LensDirect Customer Hsppiness
