Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Tracey E.
Posted
Nyah was very pleasant to speak with today. She solved my issue and was very patient with me.
Response from LensDirect.com· Nov 28, 2025
Hello Tracey! We’re so glad to hear that Nyah was pleasant, patient, and able to solve your issue. At lensdirect.com, we’re committed to providing helpful and friendly service, and it’s wonderful to know we delivered. We’re always here if you need anything else!
Marty
Posted
great customer service
Response from LensDirect.com· Nov 28, 2025
Hello Marty! We’re glad you received great customer service. At lensdirect.com, we strive to make every experience smooth and positive. We’re always here if you need anything else!
Alex B.
Posted
Awesome experience from Enrique
Response from LensDirect.com· Nov 28, 2025
Hello Alex! We’re thrilled to hear that Enrique made your experience awesome. At lensdirect.com, we’re committed to providing top-notch service, and feedback like yours means a lot. We look forward to helping you again!
Charles L.
Posted
Bibi, was very helpful and nice to work with
Response from LensDirect.com· Nov 28, 2025
Hello Charles! We’re so glad to hear that Bibi was helpful and a pleasure to work with. At lensdirect.com, we strive to provide friendly and supportive service, and it’s great to know we hit the mark. We’re always here if you need anything else!
Jean S.
Posted
I had an issue with my order at first but I must say that the people at LensDirect went above and beyond to resolve it and to make sure that I was a happy customer. I thank them from the bottom of my heart. My sunglasses are beautiful! Give them a chance, you won’t regret it.
Response from LensDirect.com· Nov 28, 2025
Hello Jean! We’re thrilled to hear that our team went above and beyond to resolve your order issue and that you’re enjoying your beautiful sunglasses. At lensdirect.com, we always strive to make every customer happy, and it’s wonderful to know we succeeded. Your support and recommendation mean the world to us!
Paula T.
Posted
Friendly and prompt service
Response from LensDirect.com· Nov 28, 2025
Hello Paula! We’re glad to hear you received friendly and prompt service. At lensdirect.com, we strive to make every experience smooth and positive. We appreciate your support and are always here to help!
Yatty Y.
Posted
Thank you Mario for helping me with my return. I appreciate all your help in this matter. I am very happy so far with Lensdirect.
Response from LensDirect.com· Nov 28, 2025
Hello Yatty! We’re thrilled to hear that Mario was able to assist you with your return and that you’re happy with your experience so far. At lensdirect.com, we’re committed to providing helpful and friendly service, and feedback like yours means a lot. We look forward to serving you again!
JANNA M.
Posted
Daisy was great! She helped get my issue resolved in just a few minutes and back into my account!
Response from LensDirect.com· Nov 28, 2025
Hello Janna! We’re so happy to hear that Daisy was able to resolve your issue quickly and help you get back into your account. At lensdirect.com, we’re dedicated to providing fast and friendly support, and it’s great to know Daisy delivered just that. If you need anything else, we’re always here to help!
