Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sara K.
Posted
Very helpful
Response from LensDirect.com· Nov 27, 2025
Hello Sara! We’re glad to hear that our team was very helpful. At LensDirect.com, we strive to provide attentive and effective support, and it’s wonderful to know we delivered.
VIKEN M.
Posted
Thanks Nyah, for making sure my order got the missing pieces it needed so It was not delayed any further than anyone needing their glasses quickly. And for your pleasant demeanor.
Response from LensDirect.com· Nov 25, 2025
Hello Viken! We’re glad Nyah made sure your order had everything it needed to avoid delays and provided assistance with a pleasant demeanor. Ensuring timely and friendly service is what we strive for at LensDirect.com!
David D.
Posted
Very good!!
Response from LensDirect.com· Nov 27, 2025
Hello David! We’re thrilled to hear you had a very good experience. At LensDirect.com, we strive to provide excellent service, and it’s wonderful to know we delivered.
Dave
Posted
Such a kind voice and took care of my issues… Excellent customer service!
Response from LensDirect.com· Nov 25, 2025
Hello Dave! Thank you for your feedback! We’re glad our team provided kind and attentive service to take care of your issues. Delivering excellent customer service is what we strive for at LensDirect.com!
D N.
Posted
Dion provided absolutely stellar customer service!
Response from LensDirect.com· Nov 25, 2025
Hello D Neil! We’re thrilled to hear that Dion provided stellar customer service. Exceptional service is what we strive for at LensDirect.com!
George P.
Posted
There was an initial problem with the lenses and they resolved the issue and fixed the lenses right away. The mistake was probably on my end for not knowing all the correct lens terminology. Gracious group to work with. My Persols look just like new,g
Response from LensDirect.com· Nov 25, 2025
Hello George! We’re glad our team was able to quickly resolve the lens issue and get your Persols looking like new. We appreciate your patience and are happy you had a positive experience with the gracious team at LensDirect.com!
Mike
Posted
The customer service representative, Bibi, was very helpful. She was very knowledgeable with your company policies and provided prompt, professional service. She answered my question quickly.
Response from LensDirect.com· Nov 25, 2025
Hello Mike! We’re glad Bibi was able to provide prompt, professional, and knowledgeable assistance. Delivering excellent service is what we strive for at LensDirect.com, and we’re happy she could help!
Tina S.
Posted
Enrique handled my cancelation quickly and professionally.
Response from LensDirect.com· Nov 27, 2025
Hello Tina! We’re glad to hear that Enrique handled your cancellation quickly and professionally. At LensDirect.com, we strive to make every interaction smooth and hassle-free, and it’s wonderful to know Enrique delivered.
