Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Hannah L.
Posted
Nayh was a great help.
Response from LensDirect.com· Nov 28, 2025
Hello Hannah! We’re so glad to hear that Nayh was a great help. At lensdirect.com, we’re committed to providing excellent customer service, and it’s wonderful to know we met your expectations. If there’s anything else you need, we’re always here for you!
TF
Posted
My go-to for ordering contact lens online. One of my orders was running late in shipping and Adelita was very helpful, sending me complimentary extra lens in the meantime.
Response from LensDirect.com· Nov 28, 2025
Hello TF! Thank you so much for your loyalty and for sharing your experience! We’re thrilled to be your go-to for ordering contact lenses online. We’re also happy to hear that Adelita was able to help by sending complimentary extra lenses while your order was delayed. At lensdirect.com, we always want to make sure you’re taken care of. If you ever need anything else, we’re here for you!
Carlos
Posted
The customer service rep was very friendly and patient and was able to resolve my issue
Response from LensDirect.com· Nov 28, 2025
Hello Carlos! We’re so glad to hear that our customer service rep was friendly, patient, and able to resolve your issue. At lensdirect.com, we’re committed to making every interaction a positive one, and feedback like yours truly means a lot. Please don’t hesitate to reach out if you need anything in the future!
Ed
Posted
Rissa did a great job helping me!
Response from LensDirect.com· Nov 28, 2025
Hello Ed! We’re thrilled to hear that Rissa did a great job helping you. Our team at lensdirect.com is committed to providing exceptional service, and feedback like yours means a lot. If you ever need anything in the future, we’re always here to help!
Msal
Posted
Mario gives fast and efficient support.
Response from LensDirect.com· Nov 14, 2025
Hello Msal! We’re thrilled to hear that Mario provided fast and efficient support. Our team works hard to make every experience smooth and helpful, and it’s great to know we hit the mark. If you ever need anything else, please don’t hesitate to reach out or visit us at lensdirect.com!
Bonnie
Posted
Easy, fast and contact lenses are delivered directly to my doorstep. No pushy salespersons trying to sell me additional products I don’t want. I have used Lesdirect for years and they are a solid company providing reliable products and service.
Response from LensDirect.com· Nov 14, 2025
Hello Bonnie! We’re delighted to hear that ordering has been easy and fast, and that having your contact lenses delivered right to your doorstep has been convenient. We pride ourselves on providing a hassle-free experience without any pushy upselling, so it’s wonderful to know that’s something you appreciate. We’re also grateful for your years of trust being a solid, reliable company for our customers is exactly what we strive for. If you ever need anything, feel free to reach out or visit us anytime at lensdirect.com!
Becky
Posted
Bibi was very helpful and friendly. She had my order brought and resubmitted it.
Response from LensDirect.com· Nov 14, 2025
Hello Becky! We’re so glad to hear that Bibi was helpful and friendly, and that she was able to take care of bringing up your order and resubmitting it quickly. Providing smooth, reliable support is always our goal. If you need anything else, we’re always here for you at lensdirect.com!
Kevin H.
Posted
Kwasi chatted with me about an order that was delayed by quite some time. He/she was able to talk to management and my order was out for delivery that same day! Thank you for your superior customer service, Kwasi!
Response from LensDirect.com· Nov 14, 2025
Hello Kevin! We’re thrilled to hear that Kwasi was able to assist you so effectively and get your order out for delivery the same day. Providing timely, superior customer service is always our goal, and we’re glad it made a difference for you. We appreciate your support and look forward to serving you again at lensdirect.com!
