Tony
Posted
Great customer service
Great customer service. Was quick to understand my issues and even quicker to resolve it.

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Tony
Posted
Great customer service. Was quick to understand my issues and even quicker to resolve it.
Lechen D.
Posted
Nyah was able to help me really quickly and resolved my issue within 3 minutes of the call.
Spenser A.
Posted
Nyah answered my questions quickly and solved my issue within 3 minutes.
Martin F.
Posted
Had a call with Haven to correct an error I had made in the ordering process. Short wait time, quickly resolved.
Heather S.
Posted
Adelita in customer service was very helpful, friendly, and efficient!
Yael M.
Posted
great support and quick to respond chelsea was amazing
vze1lat7
Posted
Thanks to Dion, my concern was properly handled by him. Very calm and professional!
ryan T.
Posted
Representative was very helpful and patient with handling my order of new contacts from providing email and waiting for me to activate my new HRA card. Also provided all of the information I'd requested.