Robert A.
Posted
I had an issues with my order and HAVEN…
I had an issues with my order and HAVEN was quick and efficient at helping me get it corrected.

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Robert A.
Posted
I had an issues with my order and HAVEN was quick and efficient at helping me get it corrected.
David H.
Posted
Dion my customer representative was very helpful in resolving my lense problem in a timely manner. He was professional and courteous in his communications with me. He made sure j understood what I needed to do to help resolve e my issue.
Kelly V.
Posted
Starr was fantastic! I’m a first time customer and nervous a bit about the outcome but excited to see what LensDirect does with my order. I have tons of frames. They are my accessories. Starr was professional and engaging in her communication with me. Thanks, Starr!!!
Maddie S.
Posted
I was really struggling placing this order, but Dion helped me through the whole process and allowed my order to be successful. Thanks Dion!!
Molly S.
Posted
Adelita was very helpful!
Ieshia C.
Posted
Hi Nyah was extremely helpful. She listened to my concern and stayed on the phone while I measured my PD. Once I obtained the measurement. Nyah updated my account and explained the process. It was a pleasure working with Nyah.
oeee
Posted
Nyah was quick and great at providing a great customer experience!
eat D.
Posted
Very professional, with good care for customers, nice.