Excellent
925 reviews
KURU FootwearHonesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Dave N.
Posted
It's a great shoe and the customer service was even better
Response from KURU Footwear· Sep 15, 2026
We're so glad you're loving your shoes, and we're especially happy to hear our customer service team made such a great impression! We appreciate you taking the time to share your experience and hope your KURU shoes keep you comfortable for many miles to come.
Shelly K.
Posted
I had an issue with the wrong shoe size and the online store made it super easy to make an exchange. I received an email back within about 5 minutes.
Response from KURU Footwear· Sep 15, 2026
We're glad we could make the exchange process quick and easy for you! Getting the right size makes all the difference, and it's wonderful to hear our online team was able to respond so quickly and get you taken care of. We hope your new pair is the perfect fit!
Elise
Posted
Positives: quick response, specific info to direct my search, by end a clear understanding of my needs . Negatives: my reading of the website did not always match info given in text exchange. Next time I will insist on talking with an actual person during regular work hrs.
Response from KURU Footwear· Sep 14, 2026
We appreciate you taking the time to share both the positives and the areas where we fell short. We're glad the responses helped narrow your search and clarify your needs, but we understand how frustrating it can be when information provided doesn't match what you've read on our website. Our website information is correct, but outside regular business hours and on weekends, our AI assistant helps answer questions and handle basic tasks. While we work to keep it updated, it can occasionally provide outdated or inaccurate information. We sincerely apologize for the confusion this caused. For the most accurate and personalized assistance, our live GURUs are available Monday through Friday, 7 a.m. to 5 p.m. Mountain Time, by phone, text, email, or chat. We're always happy to connect you with a real person who can help ensure you get the information you need.
Susan Y.
Posted
I ordered my annual pair of kurus and changed the style. the size also seemed to change a bit so I called them to see the difference between both styles and discuss the fit. the agent suggested a half size smaller and offered to organize the return and reship. by the time we hung up, I had a fed ex label in my email to send the wrong size pair back and hopefully will receive then new ones shortly.
Response from KURU Footwear· Sep 14, 2026
We love hearing that your GURU was able to help you navigate the fit differences between styles and find the right size for your new pair. Changing styles can sometimes mean a slight difference in fit, so we're glad you reached out before settling for a pair that wasn't quite right. It sounds like your GURU made the exchange process easy, from recommending the half size down to getting your FedEx return label sent over before you even hung up. We hope your new pair arrives soon and fits just the way you're hoping!
Marian L.
Posted
Very nice and courteous
Response from KURU Footwear· Sep 14, 2026
We're glad to hear you had such a positive experience with our team! Providing kind, courteous service is important to us, and we appreciate you taking a moment to share your feedback.
Kristine C.
Posted
I thought there was a twenty dollar discount on two pairs of shoes, but apparently there was a rule about what types of shoes. I bought a pair of sandals and walking shoes. No discount. I emailed my question immediately after my order was placed. I had to email 2 additional times for a response. I am very pleased with my first pair as they relieved the plantar fasciitis in my foot, so I figured I buy another pair and the sandals. My opinion is the multi pair discount should be honored on any two pairs because of the cost of the shoes overall.
Response from KURU Footwear· Sep 14, 2026
We understand how frustrating it is to expect a multi-pair discount and then discover that the promotion applies only to specific styles. The Add and Save offer at checkout is currently specific to our MOMENT sandals: one pair receives $10 off, and two pairs receive $20 off. Since your order did not include MOMENT sandals, the promotion did not apply. We appreciate your feedback that multi-pair savings should extend across styles and will be sure to pass that along. We're also sorry for the delay in responding to your emails. We see that your first message was sent on Saturday, September 5, during the Labor Day holiday weekend. Our team was closed for the holiday and responded when we reopened on Tuesday, September 8. We understand that waiting through additional follow-ups was frustrating, and we apologize that we weren't able to respond sooner. We do want to make sure you're aware that every KURU purchase earns 5% back in KURU Cash, our store credit program. In fact, because you ordered during our Labor Day promotion, you earned 15% back instead of the standard 5%. You currently have $40.74 pending, which will become available as a discount once your 91-day return window closes. That's twice the savings offered through the $20 Add and Save promotion, so we hope it helps make your next KURU purchase a little more rewarding. We're especially glad to hear your first pair helped relieve your plantar fasciitis. We appreciate your loyalty and hope your new shoes serve you just as well!
Anne C.
Posted
Excellent customer service and communication!
Response from KURU Footwear· Sep 11, 2026
We’re so glad to hear you had such a positive experience with our GURU team! Excellent communication and customer service are what we strive for, and we truly appreciate you taking the time to recognize our team.
Jp
Posted
The person who answered was cheerful and super helpful
Response from KURU Footwear· Sep 11, 2026
We’re so glad to hear you had such a positive experience with our GURU team! We love knowing our team members are able to bring a little cheerfulness and helpfulness to every interaction. We’ll be sure to pass along your kind words!
