KURU FootwearReviews of kurufootwear.com

Response from KURU Footwear· Sep 17, 2026

We're sorry the shoes weren't the right fit for you, but we're glad our return instructions were clear and the process was easy. We appreciate you giving KURU a try and sharing your experience!

Response from KURU Footwear· Sep 14, 2026

We appreciate you taking the time to share both the positives and the areas where we fell short. We're glad the responses helped narrow your search and clarify your needs, but we understand how frustrating it can be when information provided doesn't match what you've read on our website. Our website information is correct, but outside regular business hours and on weekends, our AI assistant helps answer questions and handle basic tasks. While we work to keep it updated, it can occasionally provide outdated or inaccurate information. We sincerely apologize for the confusion this caused. For the most accurate and personalized assistance, our live GURUs are available Monday through Friday, 7 a.m. to 5 p.m. Mountain Time, by phone, text, email, or chat. We're always happy to connect you with a real person who can help ensure you get the information you need.

Response from KURU Footwear· Sep 14, 2026

We understand how frustrating it is to expect a multi-pair discount and then discover that the promotion applies only to specific styles. The Add and Save offer at checkout is currently specific to our MOMENT sandals: one pair receives $10 off, and two pairs receive $20 off. Since your order did not include MOMENT sandals, the promotion did not apply. We appreciate your feedback that multi-pair savings should extend across styles and will be sure to pass that along. We're also sorry for the delay in responding to your emails. We see that your first message was sent on Saturday, September 5, during the Labor Day holiday weekend. Our team was closed for the holiday and responded when we reopened on Tuesday, September 8. We understand that waiting through additional follow-ups was frustrating, and we apologize that we weren't able to respond sooner. We do want to make sure you're aware that every KURU purchase earns 5% back in KURU Cash, our store credit program. In fact, because you ordered during our Labor Day promotion, you earned 15% back instead of the standard 5%. You currently have $40.74 pending, which will become available as a discount once your 91-day return window closes. That's twice the savings offered through the $20 Add and Save promotion, so we hope it helps make your next KURU purchase a little more rewarding. We're especially glad to hear your first pair helped relieve your plantar fasciitis. We appreciate your loyalty and hope your new shoes serve you just as well!

Response from KURU Footwear· Aug 25, 2026

We’re glad to hear you’ve otherwise had a good experience with your KURUs, but receiving a shoe that appeared to have been used is absolutely not the experience we want for you. We do not sell used shoes as new, so this was a human error on our end, and we sincerely apologize for the frustration and inconvenience it caused. I’m unable to locate your account with the initials provided in your review, and there isn’t an email address associated with the review for me to reference. I’ve requested your contact information through Trustpilot, so if you’re able to update your information there, I can take a closer look for you. Our team is very quick to respond, so you should be hearing back from them very soon. I promise we’ll get this resolved for you as quickly as possible. UPDATE: As of August 27th, we were able to converse with you via our GURU team, and we've processed a replacement pair of shoes for you which should be delivered soon.

Response from KURU Footwear· Jun 10, 2026

Thank you for your feedback! We're glad you're enjoying your shoes. We understand the insole replacement policy can raise questions, and we'd be happy to clarify. Our replacement insole program is designed to help you get the most out of your KURU shoes for as long as you're wearing them. While there isn't a strict annual limit, we typically provide replacement insoles as needed, usually one set per pair at a time. For example, if you've had your shoes for several years and need a fresh set of insoles periodically, we're happy to help. Any of our GURUs would be glad to explain the program in more detail by email, phone, chat, or text whenever you have questions.

Response from KURU Footwear· May 21, 2026

Thank you for the feedback. We’re so glad to hear you’re enjoying the shoes. We also appreciate your request for more wide-width options. We know how important fit is to overall comfort, and feedback like this helps our team understand what customers would love to see more of in the future.

Response from KURU Footwear· May 13, 2026

We’re so glad we could provide helpful information and support for your situation. We know every set of feet and every lifestyle is a little different, so taking the time to listen and offer personalized guidance is really important to us. Thanks so much for sharing your experience!

Response from KURU Footwear· May 5, 2026

Thank you for the feedback, we appreciate you sharing this. We do have an automated response system that goes out for certain email and chat interactions, but I was not able to locate any interaction at all associated with your name in our system. Could you clarify whether you were using our website Shoe Finder, our AI tool when you received that recommendation? While our Shoe Finder can be helpful for general guidance, it is still a tool and cannot fully replicate human insight when it comes to fit, feel, and specific product needs like sandals versus sneakers. That is exactly where our KURU GURUs come in. Our human KURU GURUs would be very happy to personally help you find the right sandal options and make sure you get recommendations tailored specifically to what you are looking for. Please feel free to reach out to us at [email protected] , and we will be glad to help you further.