Great
463 reviews
IdentityIQHonesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
463 approved reviews, newest moderated first
Delbert S.
Posted
Kenya was wonderful she was clear spoken very well knowledgeable about her products
Response from IdentityIQ· Nov 29, 2022
Thank you for your feedback! We are happy to hear you had a wonderful experience with Kenya.
Miles
Posted
The customer service agent was very nice and knowledgeable and pleasant She helped me understand all the features of the identity theft plan which I did not initially sign up for. I was actually seeking to sign up for the credit plan that gives me my credit reports yet because of her expertise I decided to stay with the full plan that covers the identity theft. She is a great asset to the company.
Response from IdentityIQ· Nov 23, 2022
Hi Miles, and thank you for sharing your feedback! We are happy to hear that our team was helpful in assisting you, and that you were able to get a better understanding of your protection plan!
Nope
Posted
One star because can’t put zero. You pay $1 for credit check then get charged monthly membership that you don’t approve and call number in email because link on website doesn’t work they tell you it’s canceled and keep charging. Rude argumentative people on phone that try and belittle you. Don’t use this company with your bank account.
Response from IdentityIQ· Nov 11, 2022
We apologize for your experience. When members sign up for a plan, it is activated upon sign-up. We do have third-party partners who offer our services. However, these partners are required to be transparent about our memberships. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. Our customer service phone number is 877-875-4347. Please give us a call, so we can make it right.
Jakki M.
Posted
They only give you a phone number to use to contact them, then the phone number goes to a full mailbox that you cannot leave messages on. They make it so you can't even cancel your membership. They are charging me 34.99 monthly and I do not want this service!
Response from IdentityIQ· Nov 7, 2022
Thank you for your review, Jakki. We apologize that you weren't able to reach us when you called. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. Please give us a call at (877) 875-4347 so we can further assist.
Kevin G.
Posted
This company is horrible! I signed up for a free trail and didn’t cancel I time. So, they charged my card. When I called for refund they said they don’t give refunds but they will cancel the account. Understandable. Fast forward to next month. They charged my account again after I already called to cancel the account. They told me I had to call back to cancel the account because they didn’t have an automatic system to cancel. I told her “I called to cancel the account, why would I call back a second time to cancel the account again?” All she could say is well we don’t do refunds and there’s not we can do.
Response from IdentityIQ· Oct 28, 2022
Thank you for your review. We apologize for your experience. If you called to cancel previously, we will have record of that call log. Please contact our Customer Support Team so we can make it right.
Mike S.
Posted
Customer service was friendly, patient, and helpful. Had a question about something on my most recent credit report. Called IdentityIQ and the rep I got was very patient and took the time to answer all my questions and made sure I completely understood what I was looking at. My only complaint is that they did try to upsell me to a more comprehensive plan.
Response from IdentityIQ· Oct 24, 2022
Thank you for your review, Mike! We appreciate you sharing your feedback with us. We are happy to hear you had a great experience with our 100% U.S.-based Customer Service team!
Rachael C.
Posted
I have been with IdentityIQ for about 6 months. I love their service. I get super fast credit alerts and their customer service is always super friendly and helpful. Also, my information has been part of several data breaches. With IdentityIQ, I love that they are always watching all my personal information and I'll know right away if someone if trying to use it.
Response from IdentityIQ· Oct 24, 2022
Thank you for your feedback, Rachael! We appreciate your review. We are happy to hear you are enjoying our real-time credit monitoring alerts, and internet monitoring!
Daylan A.
Posted
IdentityIQ is a great security and protection service! They also provide me with a credit report from the three major credit bureaus in an easy to read comparable format! All of my personal information is protected, monitored, and leaving me with a peace of mind!
Response from IdentityIQ· Oct 24, 2022
Thank you for leaving us a review, Daylan! We appreciate you taking the time to share your feedback with us.
