Great
463 reviews
IdentityIQHonesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
463 approved reviews, newest moderated first
Dee
Posted
I have been dealing directly with Christian Cruz for a few days now. He has been very attentive to my personal needs and concerns. I am very pleased to have him working with me and I give him the highest rating possible! Thanks Christian!
Response from IdentityIQ· Oct 5, 2023
Thank you for your review, Dee! We are very happy to hear about your excellent experience with Christian! We will let him know what a great job he's doing.
Lupe L.
Posted
If you're subscribing to this company because you saw on ad on craiglist or marketplace for an apartment, DO NOT SUBSCRIBE!!! It's a scam!
Response from IdentityIQ· Oct 3, 2023
We apologize for your experience. IDIQ does not advertise or promote our services on Craigslist, Indeed, Zillow or similar sites that are requesting credit information to verify employment or qualifying for a new rental agreement. If you are enrolling in IdentityIQ services because you were told to do so for verification of employment, rental agreement qualification or something similar, it is potentially a scam. We are aware of advertisers that are not legitimate and may be trying to obtain your credit information and identity for unlawful purposes. Please give us a call so we can investigate and assist.
Miranda H.
Posted
Mark was the person that was working on my identity theft case. He was very attentive to everything going on and made things so much easier to handle when going through this. Highly recommend identity iq
Response from IdentityIQ· Oct 3, 2023
Thank you for your review, Miranda! We are thrilled to hear about your experience with Mark, and we are happy to hear we can provide such assistance for you while you experience identity theft. Feel free to give us a call if you have any questions!
Mark F.
Posted
We were not informed that we were signing up for a service. Definitely would not recommend them at all. They will take your money and not offer a refund.
Response from IdentityIQ· Oct 3, 2023
Hi Mark, we truly apologize for your experience. Our services can be offered through third-parties such as credit education and repair and financial services and loan agencies. To sign up for our services, members are required to provide personally identifiable information as well as answer security questions provided by the major credit bureaus. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. We take that very seriously and will investigate.
Selesa
Posted
I was an very enlightening experience. Christian was very effective in communicating with me about my situation. And provided invaluable information. He also, followed up as he said he would and made me feel empowered in my quest. I have learned a lot in just this short time of communicating with him. The thing I value the most is that he is relatable.
Response from IdentityIQ· Oct 3, 2023
Thank you for your review, Selesa. We are thrilled to hear about your exceptional experience with Christian! We value your feedback, and we appreciate you for being a valuable IdentityIQ member!
Melissa S.
Posted
Christian C was great to work with. He helped me to get fraudulent activity reported. Walked me through step by step of my credit report of what to look for. Also instructed me on how to contact each bureau. He was very patient and took time to explain any questions I had.
Response from IdentityIQ· Sep 21, 2023
We are thrilled to hear about your wonderful experience with Christian! We are happy to be able to walk you through your case. Melissa, please don't hesitate to reach out to us again if you need additional support.
Megan
Posted
I signed up for this service in July at a promotional price. Come August my card number had changed due to fraud on my bank account and IDIQ couldn’t process the payment as my card had ben cancelled. September rolls around and I try to log into my IDIQ account and it’s locked due to non payment (as I would expect). I updated my card and I figured that we would start off fresh in September (July was paid for, August was not paid for and the account was locked as result and remained locked and inaccessible during that period). My card was charged not once but twice when I signed back up in September. I called and spoke with two different reps who claimed the additional payment was for August when NO SERVICE WAS PROVIDED. If it were something that I was using the whole month of August and missed the payment of a something that remained active and I had been using during that time I could understand. Add insult to injury, IDIQ then charged my card a third time in the span of 11 days. Im disputing the transactions and cancelling my membership…which I would have retained even after having to pay for a month they did nothing…but not after the third charge. Update: as soon as I disputed the two (not three) charges my access was completely restricted. I paid for this service 11 days ago. Any reputable company would give you access until the paid subscription was expired.
Response from IdentityIQ· Sep 19, 2023
We're truly sorry to hear about your frustrating experience with us. It's disappointing to see issues with billing and payment processing, especially when services aren't being rendered as expected. Your feedback is important, and we'll use it to improve our processes to ensure this doesn't happen in the future.
Craig S.
Posted
I have nothing but accolades for Identity IQ (well one minor issue which I will explain). Mark Jackson was outstanding at a time when I needed his and Identity IQs' support. Communication and follow-up was expedient and effective. I feel they went above and beyond to help me. And friendly as well. I am a critic of customer service in our country at the moment. But Identity IQ (and Mark in particular) are a true exception to my general opinion of customer service. Well done! My one minor issue was the wait time I experienced several times as I tried several times to call. But email worked just fine!
Response from IdentityIQ· Sep 18, 2023
Thank you so much for your kind words, Craig! We're thrilled to hear that you had an outstanding experience with Mark. We truly appreciate your feedback, and we apologize for any inconvenience you experienced with wait times when calling. Your satisfaction is our top priority, and we're grateful for your support.
