Great
416 reviews
ICEPUREHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
416 approved reviews, newest moderated first
Jason H.
Posted
This tool did absolutely nothing.
Response from ICEPURE· Apr 8, 2025
We’re very sorry to hear about your experience and apologize for any inconvenience caused. Our customer service team will be reaching out to you via email shortly to assist you further. Please keep an eye on your inbox. Thank you for your patience and understanding.
Ricky C.
Posted
I have well water and it looks very rusty, so I use two, 1-micron filters. I change the first one in line every two weeks, and I change the second one in line when it looks saturated with that rust color as the first one does. Naturally, the first filter catches the most, so it takes longer for the second filter to get dirty. That's the best I can do with what I have to deal with.
James B.
Posted
Good product and a great price. Had a problem with one of the filters in the 3 pack, but Iris in C.S. corrected it, with a refund for one filter. ThankYou
Lori M.
Posted
I had an issue finding the correct filter for my fridge. Customer service went above and beyond in directing me toward the correct filter. The purchase was easy and arrived within a reasonable time frame. The cost is great for the quality. We've noticed the difference in the quality of our water after having used this filter.
DebbieBob W.
Posted
We have a water cooler with an ice maker. It stopped working. We emailed Icepure and Aurora responded fast. She did trouble shoot with us and it was not fixable. Aurora took care of us....sent a new machine!!!!! Best customer service ever!!!!! We LOVE this machine and we were sick it stop working. I would recommend this machine to everyone and Icepure takes care of there customers. Thanks Aurora and Icepure....we are customers for ever!!!!!
Easter J.
Posted
Friendly, proactive and professional. The staff was knowledgable and extremely helpful.
Daniel M.
Posted
The value for what I received. Thankyou.
Robert D.
Posted
The filters arrived late because the post office didn't deliver to my business but to a home for sale that no one lived in. The address on the box was correct. When I finally got them they were easy to install and our water tastes great.
