ICEPUREReviews of icepurefilter.com

I have had continual issues with my ice maker. Customer service did send a replacement after several weeks of troubleshooting. This machine also has issues. I have to manually restart it at least every 48 hours if not more often. Very disappointing.

Filter was easy to put in. I didn't realize that didn't filter brands can look different yet fit. When I emailed them about this question the response was a little slow. Good price for a four pack of filters.

Not quit the exact replacement but fits. Haven’t replaced one yet.

I will begin this review saying the unit function's and makes ice. However, after receiving the unit several days after purchase we quickly realized there were multiple screws missing that attached the ice making module to the maker wall. After assembly the pressure from the pump would cause the drain hose to disconnect and allow water to flow across our kitchen floor. After several email attempts including photos of each issue (there is no customer service phone #) a response from ‘Iris’ instructed us to go to the hardware store and purchase the missing screws and a clamp to secure the drain hose and for our aggravation we’re offered a 15 dollar credit. We responded that the response from Iris was inadequate having not given us any guidance on size of screws or clamp and advice on leveling out the drain tank. Since then we’ve heard nothing from ‘Iris’ or any other representative of the company. We hoped that this being a new company that they would be interested in turning this bad experience around and we would be able to write a very positive review, they however do not seem to care about customer satisfaction or service after the sale. Avoid this company! Update as of 6/3 After reviewing the situation with our management team, we have approved a % partial refund for you in consideration of the inconvenience, extra time, and additional effort involved during the installation process. We truly appreciate your patience, understanding, and the initiative you took to resolve the issues and get the machine working properly. I’m also very glad to hear that the unit is now functioning correctly and producing ice as expected. ……. This has taken a while but after several emails Icepure did right by this customer. I had to do some work but ultimately have an ice maker that works and a settlement that satisfies.

Any other equivalent ice maker was twice the price of the IcePure and this unit produces double the ice capacity of our old undercounter machine. It is more noisy and the ice comes out in large squares...needs to be broken up by hand. Also a minor point, but no place to put the scoop! Overall the unit works great, we have to turn it down to control the ice volume for our house. Haven't used the phone app yet but based on the other icemakers out there, I would probably buy this unit again.

Initially it worked great but after just 3 months the water is getting bad again. I’m disappointed in the longevity of the filters vs the cost of filters .

I had a hard time communicating with them. It took much longer to receive my filters than it said it would on the site.

I am on my third filter in one year. I have well water and the icepure filter clogs within 4 months. We have a prefilter before our water goes to our water softener and we also have a rust remover tank with our water softener. The filter doesnt last no where near as long as advertised.