HireRightReviews of hireright.com

Incompetent staff (eg. Yung Fai, Vishva, Rachita, etc) and system, repeating questions and providing unhelpful responses, writing long useles emails from templates - even AI is more helpful than their HireRight Customer Service Representative. Kept asking unneccessary information and disclosing personal data in emails with 3rd parties involved - not only unprofessional, i'm not sure if it's legal?

This company is a complete joke. They marked my report stating I only worked a past job for 6 months when I had 3 years worth of W2s for that employer. I’ve given them everything but blood at this point. I really don’t understand how they are still in business. I’ve gone through FBI checks that cleared with no issues but they can’t even locate a business that has been around for over 25 years. I’ve stopped going back and forth with them and just plan on waiting for my new job’s HR department to ask for verification. Process has been a complete nightmare!

absolute garbage! the customer support is useless. they did not allowed me to change my address because a "background check is in progress", and the background check "cannot start" because I cannot verify my physical documents without having an address!

This company should not be allowed to provide this service. They are rigid, unhelpful and confusing. They document that contacts are unavailable even when they are fully present and waiting to provide data. Use their chat option because it generates a transcript you can download. Do not make phone calls unless you want to lose your mind or be misdirected. Too much power for a poorly run company with bad service and confusing guidelines. If you are self employed - RUN!

It is a one week that Hiredirect is stuck with the verification of the date of my previous employment due to mismatch dates reported by me and my T4 and what they say they found out. Repeated requests and denial with no sufficient explanations and never ending requests for documents that people who have not been directly employed as T4 employees and lack of flexibility. It seems that Hiredirect is more interested to create a work load for themselves rather than doing a general validity and background check

Waiting way too long for results has cost me very good candidates, Horrible customer service a "not my problem attitude STAY AWAY from this company. Two weeks is 12 days longer than it should take to screen an employee, especially one that you have screened before. Very disappointed, very angry

Bunch of clowns - no-one has no idea whats going on with your "Background check". You fill stuff out and they say you hadnt sent it. When you have. Multiple times. I've even got copies of the PDF's that were sent to someone in HIreRight from verifyfast AND their email addresses on where it was sent to. They then tell your hiring employer that you haven't completed your taks when you have so thats a lie. This has been dragging on for nearly 8 weeks now and its a joke to be honest. Everytime you speak to someone else you get a different story and then my hiring manager is having a go at me saying hey you need to complete this man. I HAVE DONE IT NUMEROUS TIMES AND GOT THE PROOF. Christ knows how this company is still operating. If I could give a ZERO i would. What makes it worse is that I have UK Security clearance until 2034. Its companies like this that give the recruitment process a BAD NAME. They really need to take a rain check on their processes. Poor overall and causes uneccesary stress for the applicant.

völlig unseriös wie sich das Unternehmen benimmt, sie halte sich nicht mal an die Vorgaben des Auftragsgebers