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GoodRx Reviews | Read Customer Reviews of goodrx.com

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Pharmacy & Medicine
GoodRx

GoodRxReviews of goodrx.com

Pharmacy & Medicine
Santa Monica, California

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4.2

Great

4,044 reviews

GoodRx4.2Great

Reviews4,044 About Contact

Rating breakdown

5 star73%
4 star5%
3 star3%
2 star3%
1 star16%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About GoodRx

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GoodRx (goodrx.com) has 4,044 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.

Also known as: goodrx.com
Website: goodrx.com
Category: Pharmacy & Medicine
Location: Santa Monica, California
Listed on Rated Honest: 2026

Contact & location

(888) 799-2553
goodrx.com
[email protected]
Santa Monica, CA 90404

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 77% of reviews.
Most recent review: October 2026.

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GoodRx reviews

4,044 approved reviews, newest moderated first

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Tina M.
Posted Aug 27, 2026
Easy
Easy to use What
Response from GoodRx· Sep 19, 2026
We're glad to hear it, Tina!
Report
SHANNON
Posted Aug 27, 2026
Good communication
Good communication
Response from GoodRx· Sep 19, 2026
Thanks for your feedback, Shannon!
Report
Alisha T.
Posted Aug 27, 2026
Money grab
Money grab, they don’t respond despite multiple messages and don’t listen to you when they finally do. Cancelled after one month.
Response from GoodRx· Sep 2, 2026
We're sorry to hear of your negative experience, Alisha. We're always looking to improve our services and appreciate your feedback.
Report
Clifford
Posted Aug 27, 2026
Good communication and pricing
Good communication and pricing
Response from GoodRx· Sep 19, 2026
Thanks for choosing us, Clifford!
Report
Carlos
Posted Aug 27, 2026
Fantastic
Convenient and nices discounts for a low cost.
Response from GoodRx· Sep 19, 2026
Hi Carlos, glad we could help you save!
Report
Joanne
Posted Aug 26, 2026
Price is too high / Lack of information
Price is too high. Not a lot of contact with the Medical staff about my questions
Response from GoodRx· Sep 2, 2026
Hi there, Joanne! Thanks for your review. If you have any questions about our services please give us a call at 855-526-3318 or email us at [email protected]. Our team is available Monday through Sunday from 6am to 9pm CT.
Report
Eli
Posted Aug 26, 2026
I tried to cancel my subscription an…
I tried to cancel my subscription an more than one occasion, via app or phone call and was still being charged a monthly fee. I'm on hold as I write this review to see about canceling again as canceling on the app isn't very straightforward.
Response from GoodRx· Sep 2, 2026
Hello Eli, unfortunately we are unable to locate an account with the information you provided. For cancellation assistance, please email us at [email protected] with your full name and account information.
Report
Jeffrey
Posted Aug 26, 2026
Terrible Customer Service
After completing my check in and initiating a new order for WEG, I received an email at 4:35pm stating all was good to go. Received another email at 4:38pm that my treatment has been approved and I was charged for the prescription. Received a third email at 7:58pm that my order had been canceled. I called support to find out why and was never given a good explanation (terrible customer service). I was also told to go to my local pharmacy and order the medication. I will be cancelling my prescriptions with GoodRx.
Response from GoodRx· Sep 2, 2026
Thank you for your review and bringing this to our attention, Jeffrey. We would like to investigate this further. Please email us at [email protected] with your full name, account information, and any screenshots, so our team can provide you with assistance.
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