Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile reviews

391 approved reviews, newest moderated first

VERONICA
Posted Mar 12, 2026
Works great!
Great service
Response from Gen Mobile· Mar 12, 2026
Hi Veronica, Thanks for taking the time to leave a review. We're happy to hear you've had a great experience.
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ELIZABETH
Posted Mar 12, 2026
The phone doesn’t work
The phone doesn’t work
Response from Gen Mobile· Mar 12, 2026
Hi Elizabeth, We’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
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DANIELLE
Posted Mar 12, 2026
Great service
Great service
Response from Gen Mobile· Mar 12, 2026
Hi Danielle, Thanks for the great review. We're happy to hear you've had a great experience with our service.
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KELLY
Posted Mar 12, 2026
3 1/2 star review
It doesn't charge well. But otherwise it is pretty good, Even though it does cut out alot. I use a free text/call app when at home. And only outside my home do I use the phone.
Response from Gen Mobile· Mar 12, 2026
Hi Kelly, thanks for sharing your experience. We're sorry to hear you're having trouble with the phone charging and turning on reliably. A member of our team will be reaching out to take a closer look and see how we can help.
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SONYA
Posted Mar 12, 2026
Fast delivery
Fast delivery
Response from Gen Mobile· Mar 12, 2026
Hi Sonya, Thanks for the great review. We’re happy to hear your order arrived quickly and that everything went smoothly.
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COLLEEN MOIRA C.
Posted Mar 12, 2026
Phone so outdated & ate up all my data
Phone lagged during entire time using it which are up my data daily, the phone is so out of date i wasn't able to install important apps that i needed and it would shut down do to "device being hot" when it didn't FEEL hot.
Response from Gen Mobile· Mar 12, 2026
Hi Colleen, thanks for your feedback. We're sorry to hear you ran into issues with the phone lagging and shutting down while you were using it. That’s understandably frustrating. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
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DAJANAY
Posted Mar 12, 2026
Okay better network
Okay better network
Response from Gen Mobile· Mar 12, 2026
Hi Dajanay, Thanks for your feedback. We're glad to hear the network has been working for you. If you ever need assistance, our team is always here to help.
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TODD
Posted Mar 12, 2026
Love the service
Love the service
Response from Gen Mobile· Mar 12, 2026
Hi Todd, Thanks for the great review. If you ever have questions or feedback, feel free to reach out. We're always here to help.
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