Average
391 reviews
Gen MobileHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Rated Honest, with an average rating of 3.1 out of 5.
391 approved reviews, newest moderated first
PATRICIA
Posted
it's so easy to get activated and if so to make your phone calls is it very good phone was
Response from Gen Mobile· Mar 16, 2026
Hi Patricia, thanks for taking the time to leave a review. We’re here if you ever need anything.
customer
Posted
I can make calls, surf the web, everything I need the phone to do it does it better than expected for free.
Response from Gen Mobile· Mar 16, 2026
Hi there, thanks for taking the time to leave a review. We're glad to have you with Gen Mobile and appreciate you sharing your experience.
KRISTIN
Posted
Good service
Response from Gen Mobile· Mar 16, 2026
Hi Kristin, thanks for the review! We appreciate you taking a moment to share your experience and are glad to have you with Gen Mobile.
ZACHARIAH
Posted
It's amazing
Response from Gen Mobile· Mar 13, 2026
We're so glad to hear you're happy with our services! It's always a pleasure to help you, and we truly appreciate your positive feedback.
JEFFERY
Posted
The investigations telnet is extremely slow or doesn't work most of the time.
Response from Gen Mobile· Mar 13, 2026
Hi Jeffery, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
TITIANA I.
Posted
Plain and simple this phone is always an emergency phone for when bills are due and I can't come up with my phone bill money this phone comes as a beautiful emergency device
Response from Gen Mobile· Mar 13, 2026
Hi Titiana, Thank you for your review! We're glad Gen Mobile can be there when you need it and help keep you connected.
DEJON
Posted
Nice phone and nice service for people who are in need … very grateful for them
Response from Gen Mobile· Mar 13, 2026
Thanks so much for the review! We're happy to hear the phone and service have been a good experience for you.
Alonzo V.
Posted
It's always there when I need it
Response from Gen Mobile· Mar 13, 2026
Hi Alonzo, Thanks so much for the great review! We're really glad the service has been there when you need it.
