Average
391 reviews
Gen MobileHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Rated Honest, with an average rating of 3.1 out of 5.
391 approved reviews, newest moderated first
Michelle G.
Posted
Great experience
Response from Gen Mobile· May 21, 2026
Hi Michelle, Thank you for your feedback! We hope to continue to provide the experience you deserve! Call us if you need any assistance with your service at 1-833-528-1380 or dial 611 from your Gen Mobile device. We are here to help!
RITCHIE
Posted
There's not enough Internet.
Response from Gen Mobile· May 21, 2026
Hi Ritchie, The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month. If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
JENNIFER
Posted
Like the service would have loved a better phone that I can actually see better but all in all it works good
Response from Gen Mobile· May 21, 2026
Hi Jennifer, We are so happy to hear that you are enjoying our services. If you'd like to upgrade your device, we offer low cost upgrades for your needs. If you already have a device you'd like to use with us, you can bring it over to Gen Mobile with one of our SIM cards! Call our Customer Care team by dialing 611 on your Gen Mobile device or 1-833-528-1380 from any other device to see your options. We will be happy to explore other device options with you!
DONALD
Posted
I love everything about my service! I've never had a problem, and would definitely recommend to anyone.
Response from Gen Mobile· May 21, 2026
Hey Donald, thanks for sharing your thoughts! It’s awesome to hear that you’re enjoying your time with Gen Mobile. If you have any questions or just want to share some feedback, don’t hesitate to get in touch with us.
STEPHEN
Posted
Great service
Response from Gen Mobile· May 21, 2026
Hi Stephen, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help!
ASHLEY
Posted
Absolutely amazing. Thank you 🙂
Response from Gen Mobile· May 21, 2026
Hi Ashley, Thank you for your feedback! We truly appreciate having you as our customer!
Amber C.
Posted
It was conveniently getting me away from safelink but now im supposedly at 0.0 of 15 gb of data but it also says I've used 4.2 gb of data ive barely been able.ro connect amd do this survey
Response from Gen Mobile· May 20, 2026
Hi Amber, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com
Lanny F.
Posted
Its not good service
Response from Gen Mobile· May 18, 2026
Hi Mr. Frazier, I truly empathize with the frustration you're feeling regarding this issue. Please know that a member of our team will be reaching out to you shortly to take a closer look and explore how we can assist you. If you require immediate help, don’t hesitate to contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
