Midori M.
Posted
They purposely make it difficult to cancel the subscription
I sent an email to this company asking them to cancel my subscription. They responded offering me discounts, etc. to keep the subscription but I responded a second time to go ahead and cancel. The following month I received a package from them. When I inquired about this they told me they sent me a third email (which I didn't receive) asking me to confirm again that I wanted to cancel. Since I did not get that email and didn't respond they kept my subscription. I think they make it difficult on purpose. How many times do I have to tell them to cancel my subscription?
Response from First Day· Jul 7, 2026
We’re truly sorry to hear about this. This is not the kind of experience we want you to have, and we understand how frustrating it must feel to believe your cancellation request was already clear. Subscription concerns should feel simple and supported, not stressful. We’d like the chance to review this carefully and help make sure everything is properly addressed. Please reach us through our website Contact Us page with your order details so our team can support you with the next steps.




