Average
577 reviews
Family PandaHonesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.
Family Panda (familypanda.co) has 577 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
577 approved reviews, newest moderated first
Chris P.
Posted
Awesome thank you
Response from Family Panda· Nov 7, 2020
Dear Chris, Your great feedback is highly appreciated and we are glad to learn that you are happy with our product and service. Hope to be at your service again.
Jena A.
Posted
The coffee mug arrived just as advertised.
Response from Family Panda· Nov 7, 2020
Dear Jena, Thank you for your review! We really appreciate you taking the time out to share your experience with us! Come back and see us soon. Cheers!
Emily A.
Posted
Mug broke right after we bought it. Wasn’t hit on anything, the handle just came off. I let customer know, but nothing ever came of it.
Response from Family Panda· Nov 7, 2020
Dear Emily, We are sorry for the unpleasant experience you had with us. Our Customer Service team has contacted you via your email, could you please check your inbox so we can assist you further and resolve this issue? Thank you for your understanding and we apologize for any inconvenience. Best regards, Family Panda Store
Debbie E.
Posted
Great product
Response from Family Panda· Nov 7, 2020
Dear Debbie, Your great feedback is highly appreciated and we are glad to learn that you are happy with our product and service. Hope to be at your service again. Best regards, Family Panda.
Myisha K.
Posted
I only received part of my two item order, and the communication/customer service was not helpful at all..
Response from Family Panda· Nov 7, 2020
Dear Myisha, We are sincerely sorry if you feel unhappy with this purchase. However, as mentioned in our emails, your order included only 1 baby bodysuit and we would love to support you 10% discount if you like to purchase the T-shirt that matches the bodysuit. Please know that we care about you and we would love to assist you as much as we can. Regards.
Michael M.
Posted
Lettering on the shirt was unrecognizable because the shirt was way too dark grey.The picture upon purchase was very light grey so that you could read the saying...I was very dissapointed......
Response from Family Panda· Nov 7, 2020
Dear Michael, We are sorry to hear that you had an unpleasant experience while shopping with us. Our Customer Service team has sent you an email, could you please check your mailbox so we can assist you further on this issue and get it resolved at the soonest possible time? Thank you for your understanding and we apologize for any inconvenience. Best regards, Family Panda Store
Kandice T.
Posted
Love my fishing cup! It keeps my coffee hot and my water cold! Great product! Highly recomended to friends and family!😁
Response from Family Panda· Nov 6, 2020
Dear Kandice, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Amanda M.
Posted
I never received it when I talked to the post office they said they never received it either and this company didn't do anything to make it right so I spent money and didn't get a refund or even my product will not buy from here again
Response from Family Panda· Nov 5, 2020
Dear Amanda, We are sorry for any unpleasant experience you had with us. We tried our best to contact with the carriers but the tracking said it was delivered so they are not responsible for this. we would love to send you a unique 10% Christmas discount coupon just for you. Once again, we truly apologize for the unpleasant experience. We are trying to improve our system to avoid any similar problem in the future. Look forward to hearing from you as your satisfaction is our utmost priority. Best regards.
