Great
1,430 reviews
Eyemart ExpressHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
1,430 approved reviews, newest moderated first
Amanda P.
Posted
Halen Rudolph was very accommodating and my transaction smooth. Thanks for the excellent customer service!
Response from Eyemart Express· May 8, 2026
You made our day! We really appreciate you sharing your thoughts, and we hope to see you again soon.
Tim G.
Posted
Jeana and the entire staff did an absolutely amazing job! From the moment you walk in the door until the time you leave, you are treated with kindness, professionalism, and genuine care. Jeana is incredibly easy to work with and always has such a positive attitude and a smile on her face. She truly makes the entire experience enjoyable and welcoming. It’s hard to find this level of customer service these days, and they definitely go above and beyond. Highly recommend Jeana and her team!
Response from Eyemart Express· May 8, 2026
Thank you so much for taking the time to rate and review your local store. We’re overjoyed to hear you were satisfied with our customer service and we will be sure to pass your kind words along to Jeana! We look forward to seeing you again!
James S.
Posted
Great experience. Very friendly. It was nice to have Same day service.
Response from Eyemart Express· May 8, 2026
Thank you! ☺️ We always love hearing from happy customers.
Tom P.
Posted
Placed order on Saturday and today Thursday the tracking information states “waiting for label”. Customer order fulfillment process information non-existent I did call customer service and the representative blamed USPS . USPS said they are waiting on a “label” The blame game begins. I inquired about their refund process and I have to wait until the glasses arrive (if they arrive) then call for a return label. After delivery the I found the quality of the glasses very good and I would recommend this site. The website does state that if you buy 1 pair of progressive lenses you get one free and that was not the case in my experience.
Response from Eyemart Express· May 7, 2026
Oh no! We’re sorry about the wait! Give us a chance to turn things around. Just contact our customer care line at 1-888-372-2763, and we’ll do our best to make it right.
Kathleen A.
Posted
I was at Traverse City Eyemart Express yesterday. I knew they were fast, but they were amazingly fast. Twenty minutes later I could see again, everything was crisp and in focus. The staff was extremely helpful and in formative. I will definitely return next time I need glasses!!!
Response from Eyemart Express· May 7, 2026
Thank you so much for taking the time to rate and review your local store at Traverse City. We’re overjoyed to hear you were satisfied with our customer service and we will be sure to pass your kind words along! We look forward to seeing you again!
customer
Posted
I already knew which frames I wanted. Have purchased them from eyemart before. They have a great selection. I gave them a picture of my prescription and they turned out great.
Response from Eyemart Express· May 7, 2026
We’re thrilled you had a good experience!
Deborah B.
Posted
Super nice and kind. Very helpful
Response from Eyemart Express· May 6, 2026
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
Britt P.
Posted
Leon @ Division st. Spokane, is awesome! I called Monday morning , I received glasses Tuesday in mail 11:30 am 🥳 Can't askfor better service......!
Response from Eyemart Express· May 6, 2026
Thank you so much for taking the time to leave a review. We’re overjoyed to hear you were satisfied with our customer service! We look forward to seeing you again!
