Eyemart ExpressReviews of eyemartexpress.com

Customers need to be able to add their insurance on line

I uploaded a new RX for my new order of glasses and EE lost it, then they did not inform me that they had done so. I finally contacted customer service to find out what happened and Kassie helped me get my order going. Then the shipping was incredibly slow due to the failures of the USPS. So my eyeware is great but it was a big hassle ordering it and getting it delivered.

In the past, I used Eyemart Express and they made two pairs of glasses quickly and I was happy. A couple of years pass- i moved and my prescription changed so first I tried to order from them online. There was 1 question which you can’t answer unless you are an optometrist-the measurement from the pupil to the bridge of the nose. It isn’t on my prescription and you can’t order glasses unless you know that. Fine, so I went to the nearest store and waited an hour and a half for nothing. There was one person in the whole store that was answering phones, helping to adjust customer’s glasses and setting up orders for new glasses. I don’t believe there was anyone in the back working on making glasses as she would go in the back herself to see if an order was ready. There were signs on the door announcing temporary closing hours at 5pm rather than 7pm. This store at 71st and Sheridan, in Tulsa OK definitely needs more help-at least a receptionist and another technician or two. One person handling such a high traffic store is ridiculous! Eyemart Express-do better!

The glasses were really dirty and it looked like it was glue,had a really hard time removing it

I had a great experience with the doctor and the young ladies that worked on that side of the department, but when it came to receiving my frames, the lady that I worked with was very rude and very opinionated when it came to things, I had picked out a frame that I wanted, and she let me know right away that those glasses were too big and they would distort my vision and I needed to pick out another pair, also she told me I gave her nothing but my prescription and asked me if I remembered what my last one was for someone that works in this department she seemed not to be too knowledgeable. I had bought some solution at the end of the sale and was not given to me, but yet I was charged for it. I noticed that she was also rude with some customers before me. Another young lady waiting to be seen heard what she had said to me and commented on the fact that she was there to assist us not make our choices for us.

Took several days to receive the glasses glasses were good, but just seems like it takes longer than what it should why you can’t do it in your stores beyond me was unable to use my insurance. I guess I needed to call and do it through the phone next time if I use you, I’ll do that. Seems like you’d have better way to do things.

I emailed because the address was missing an important letter in it. They got right back to me and said they corrected it. In the emailed sayong my order was shipped, it was NOT corrected which means my glasses will not be delivered to me.

The wait times are long. When you finally get someone to assist you. They rush you through to move on to the next person. After spending a chunk of money on glasses. I went in to pick up some lens cloths for my son and I. I was told by the manager that the lens cloths are over on the rack for sale. They just don’t hand out clothes. I’m disappointed as it’s hard to find a vision place that takes our insurance. They want to treat customers like this. They just want the money. It’s sad.