Great
1,430 reviews
Eyemart ExpressHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
1,430 approved reviews, newest moderated first
Tony
Posted
Entire staff was fantastic and knowledgeable. But I would like to give Jeanne M a double high five for being on point and extremely helpful. Thank you all.
Response from Eyemart Express· May 5, 2025
Thank you so much for taking the time to rate and review your local store. We’re overjoyed to hear you were satisfied with our customer service! We look forward to seeing you again!
Ericka M.
Posted
My glasses look perfect. They were ready so fast!
Response from Eyemart Express· May 5, 2025
We're so glad to hear you're happy with your new glasses! If there’s anything else we can do for you, please feel free to reach out!
customer
Posted
I ordered online and everything was pretty easy. The choice selection was good.
Response from Eyemart Express· May 5, 2025
So happy to hear about your experience. Thank you for sharing this review!
Kelly J.
Posted
I chose purple in these and they totally look red. I would upload a picture if I could.
Response from Eyemart Express· May 2, 2025
We appreciate you letting us know so we can fix this issue. We want to make it up to you! Call our customer care line at 1-888-372-2763 so we can make this right.
Lanette P.
Posted
I ordered warranty lenses and they made them for thw wrong frames so I had to wait again for them to be made in the lab and I forgot about them and when I called to go go them they said that I could no t wvwn though I paid for the warranty to get them! This place is terrible and it takes me almost an hour to get there! Can't believe they messed up the first time and then they decided that my warranty money I sent was no good anymore even though they were ordered before the warranty was up!!
Response from Eyemart Express· May 2, 2025
We’re so sorry you didn't have a great experience in our store. Can we make it up to you? Please reach out to our customer care line at 1-888-372-2763.
Andrew S.
Posted
Amazing will order again n another pair
Response from Eyemart Express· May 2, 2025
You made our day! We really appreciate you sharing your thoughts, and we are looking forward to seeing you again soon!
Debbie M.
Posted
I lived in Tucson, Arizona and bought my glasses at EyeMart Express in Tucson in May, 2024. I was extremely pleased with the service and glasses. I relocated to Clearwater, Florida in November 2024. One afternoon, I dropped my glasses onto the floor and not only did they fall on the lenses, they fell under my recliner and when I put it down to retrieve my glasses I really damaged them even more. I immediately called the Tucson Store and I was told they couldn't do anything for me unless I sent my damaged glasses to them first. I tried to explain that I only had prescription sunglasses and could not be without eyeglasses and the gal just said sorry, go to a location in Florida. It turns out Destin, Florida is the closest location to me and it is over 7 hours away. I called the Destin Store and Mike answered the phone. Let me tell you, no one has ever treated me as well as he did. He listened to my story, he then said, he would be more than happy to help me and I did not have to drive over 7 hours to get my eyeglasses replaced. I received my new glasses via mail and few days later and I could not be happier with them and with Mike. EyeMart Express needs to have Mike conduct a seminar for all of its employees to show them how to treat a customer, how to take care of a customer, how to have common sense when dealing with a customer. Mike exemplified all of the qualities that an employer would love to have in all of its employees. Good work EyeMart Express on having such an outstanding employee as Mike in your Destin location. Thank you again Mike. Debra Maker
Response from Eyemart Express· Apr 29, 2025
We are thrilled to hear about the exceptional service you received from Mike at our Destin location. His willingness to go above and beyond to assist you is a testament to his dedication and commitment to customer satisfaction. We will certainly share your positive feedback with Mike and the entire Destin team. We really appreciate you sharing your thoughts, and we hope to see you again soon.
Angela B.
Posted
Awesome company to order glass and to work with! Very easy process! I ordered these glasses on-line, with even a hiccup in the order. I placed this order 2 days after I ordered from my eye doctor. Today I got the 3 glasses ordered from Eyemart, and still waiting for the Dr ones orderd.
Response from Eyemart Express· Apr 29, 2025
We appreciate your kind words and positive review Angela! We strive to make the ordering process as easy and efficient as possible for our customers. If there’s anything else we can do for you, please feel free to reach out!
