Dutch VetReviews of dutch.com

Animal Health

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4.6

Excellent

5,295 reviews

Dutch Vet4.6Excellent

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About Dutch Vet

Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.

Dutch Vet (dutch.com) has 5,295 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.

Also known as: dutch.com
Website: dutch.com
Category: Animal Health
Listed on Rated Honest: 2026

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About Dutch Vet

Dutch Vet (dutch.com) has 5,295 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.

Also known as: dutch.com
Website: dutch.com
Category: Animal Health
Listed on Rated Honest: 2026

Posted Dec 12, 2025

False advertising/services not delivered as promised

This company openly advertises same day access to vets and 24/7 messaging with quick responses. My Australian Shepherd was experiencing an urgent health problem, and because of their promises I was waiting for a response through the messaging portal which I still haven't received a full three days later. I paid for a full year of their membership. On top of this they sent me an email stating that they cannot provide prescription services in the state where I live. Y'all need to make this clear from the beginning and not have it buried in the fine print. I don't want to hear excuses from you replying to my review. Your customer service Representatives promise me a refund but then stopped replying, so I have initiated and won a chargeback through my CC company for services not delivered and falls advertising. Avoid this company at all costs, specifically the cost of your pet's health, your peace of mind, and the cost of their annual membership.

Response from Dutch Vet· Dec 15, 2025

We’re truly sorry to hear about your experience and understand how stressful it is when your pet is dealing with a health concern. That’s never the experience we want for our members. During sign-up, members are required to enter their state of residence, and the platform clearly indicates whether prescription services are available in that state. Prescription eligibility is determined by state regulations, and unfortunately we are unable to override those requirements. We do offer same-day veterinary appointments; however, availability is dependent on whether all appointment slots for that day have already been booked. While we strive to provide rapid access, same-day care cannot always be guaranteed. It’s also important to note that our service is not intended for urgent or emergency medical needs. For any urgent health concerns, pets should be seen by an in-person veterinarian or emergency clinic to ensure immediate care. Regarding messaging, we take response times very seriously. At this time, we do not have any customer service tickets that have gone unanswered for three days. We have reached out to you here because we would genuinely like the opportunity to review your specific ticket, investigate what occurred, and better understand where the breakdown may have happened. Our intention is never to provide excuses, but to ensure concerns are fully reviewed and addressed appropriately. If you’re open to it, we would truly appreciate the chance to look into your case in more detail and provide clarity. Thank you for sharing your feedback, it helps us continue improving our service.