Excellent
344 reviews
Desert Financial Credit UnionHonesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Jennifer
Posted
Excellent customer service. Thank you.
Response from Desert Financial Credit Union· Jun 25, 2025
We appreciate you taking the time to share your positive experience, Jennifer. Glad to hear it was a good one!
Lynn
Posted
Great staff! They are all very helpful!
Response from Desert Financial Credit Union· Jun 20, 2025
We appreciate you taking the time to share your positive experience. We're glad to hear our staff was helpful!
Nathan & Waldreia C.
Posted
Kye was very nice and helpful when it came to getting a Heloc loan we are truly grateful.
Response from Desert Financial Credit Union· Jun 18, 2025
We are truly grateful for your kind words! We're happy to hear that the HELOC loan process was smooth and that our team was helpful to you.
Enisa
Posted
My loan was approved quickly and Talia was awesome . Great customers service , she was very detailed and explained everything . She has made this go very smoothly . Thank you Talia I will recommend my family and friends .
Response from Desert Financial Credit Union· Jun 18, 2025
We're happy to hear that your loan was approved quickly and that you had a great experience, Enisa. We appreciate your kind words regarding the service you received and your recommendation!
Unknown
Posted
Cant start zelle
Response from Desert Financial Credit Union· Jun 20, 2025
Hello! We are so sorry to hear that you are having issues enrolling in Zelle. Please reach out to us via online chat or at 602-433-7000, and we will be able to assist you!
Colin
Posted
Very easy to open accounts, friendly and informative follow up, and great welcome bonus.
Response from Desert Financial Credit Union· Jun 18, 2025
We're happy to hear that opening accounts was easy, our follow-up was helpful, and you enjoyed the welcome bonus. Thank you for your positive feedback, Colin!
Linda
Posted
Friendliness and willing to work with me very near closing time!
Response from Desert Financial Credit Union· Jun 18, 2025
We're glad you enjoyed your experience! We appreciate you mentioning our team's helpfulness, Linda. Thank you for the 5-star review!
Roger
Posted
I opened a new account with a check from the Credit Union I belonged to in Indiana. I was told it would take a couple of days before I would have access to the funds, I was not told there would be a 7 day wait for access. The check was withdrawn from my Credit Union the day after it was written, yet I was required to wait 6 more days to have access to the funds.
Response from Desert Financial Credit Union· Jun 20, 2025
Thank you for sharing your experience, and we apologize for any confusion or frustration caused by the delay in accessing your funds. While check holds can vary, they are sometimes extended based on factors such as the type of check, the institution it’s drawn from, and the amount. These holds are in place to protect both our members and the credit union from potential fraud or returned items. That said, we understand how important clear communication is, and we’re sorry if the full hold time wasn’t explained up front. We appreciate your feedback and will use it to improve how we set expectations for new members. If you’d like to discuss the specifics of your account further, we’d be happy to assist—please don’t hesitate to reach out at 602-433-7000.
