Excellent
344 reviews
Desert Financial Credit UnionHonesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 280 reviews with 5 stars · Clear filters
Maria C.
Posted
Jonathan Valdez has exceptional customer service skills and makes everything very easy to understand. I love working with him amd will absolutely recommend Dessert financial or work with you myself again.
Angelita G.
Posted
Leo was kind, respectful, friendly and answered all of our questions and concerns. He made us feel like we’d known him for years! He kept us informed of the upcoming steps and processes and replied quickly when we asked questions via email. He was simply the best!
customerAlice
Posted
Great, knowledgeable and personable people working there. Very helpful in answering questions. My daughter in law recommended Desert Financial to me.
John C.
Posted
Down to earth, friendly, and of course knowledgeable. An excellent combination.
Margie L.
Posted
We were treated with respect and courtesy, and everything we had questions about was explained thoroughly. Excellent service, we are very pleased!
Response from Desert Financial Credit Union· Sep 24, 2026
We're so glad to hear our team provided excellent service and thoroughly addressed all your questions. Your positive feedback is truly appreciated!
SHIRLEY B.
Posted
First off I went there to purchase CD's. The interest rate was excellent and so was Jackeline Estrada.. She really knows her job, she was so helpful. She helped me open a checking account and purchased 4 CD's. She made the whole process easy. I left there that day with everything I wanted. I am very happy.
Response from Desert Financial Credit Union· Sep 22, 2026
We're so glad to hear about your positive experience! It's wonderful to know that our team member provided such excellent and helpful service. Thanks for the 5 stars, Shirley!
customer
Posted
Kimberly N. Was great! She made the change smooth and easy.
Response from Desert Financial Credit Union· Sep 22, 2026
We're delighted to hear that! Thanks for the 5-star review!
Cindy W.
Posted
Benjamin helped us make a good decision when it came to our finances and to our account after somebody had compromised our debit card we are very helpful. I would highly recommend Benjamin if anybody had issues with her finance. Students are making a decision for a remodeling. he’s a person to help you out.
Response from Desert Financial Credit Union· Sep 22, 2026
We are so glad to hear that our team provided helpful service during a challenging financial situation. Thanks for the 5 stars, Cindy!
