Aon Affinity Travel PracticeReviews of aontravelclaim.com

i had a valid medical problem... had drs note and within 2 weeks all money was refunded. No hassle.

First of all, I would strongly advise to ALWAYS get insurance when traveling internationally. This service was a godsend. I became ill on board a Celebrity ship and the medical team was amazing. This did, of course, incur medical treatments that required immediate out-of-pocket payments. I did not feel comfortable being admitted to a hospital (recommended) locally. AON's website made things clear about what they would need to reimburse me for covered cost. There was a form that it look like they needed but it would have had to have been filled out by the doctor onboard. They took the assessment sheet sent to me, however. It was a bit of back and forth but everything was settled to my satisfaction. The phone numbers provided got me through to a very helpful representative (Christian). Reimbursement was fast and easily deposited.

I always buy trip insurance when we book travel packages/cruises. Never have had to use it but a first time experience (wife suffered a fall and broken hip/surgery 3 days before departure) with Aon Affinity Trip Insurance was incredible. Great service and unbelievably fast. We had our trip refund in hand a few days before the actual two-week tour even ended. Couldn't have asked for a better insurance experience.

I had to cancel my cruise because of a medical problem. I cancelled with Virgin cruise line and they gave me the website. The forms were easy to fill out and I received my refund in 2 weeks. Buy the insurance!

Claim was resolved within two days … very simple and easy process !!!! Very happy with this agency. Great communication and explanation of the process

Although my husband and I were very much looking forward to our trip, I was diagnosed with a serious illness and my doctor recommended against my taking this trip. Both we and my cousins, who were taking the trip with us, were able to recover the money we paid for the trip.

I booked our Alaskan cruise 8 months in advance, did all the planning, bought $100 binoculars to see whales, bought travel insurance for everything and was advised by cheap cruises to book our own airline tickets because tickets could vary in travel times up to over 24 hours duration. I booked the tickets with Alaska Airlines departing Minneapolis MN to Seattle. We arrived early for our flight in Minneapolis. Alaskan Air canceled our flight due to their failure to maintain their aircraft. We therefore missed the sailing of the ship. This was all no fault of our own and find out the AOL Infinnity Travel Insurance we thought would cover us was not going to cover this. We are out over $3,000 and no one is offering us anything, credit wise or nothing.

I would love to give a zero a year ago. We booked a cruise on Royal Caribbean and Royal Caribbean sold us Aon travel insurance. My mother became sick and could not go. We had to cancel. We felt like we were OK because we had travel insurance with Aon. How stupid are we? We have signed all the documents. We have uploaded everything we have signed everything more than once we have uploaded more than once. Finally, I uploaded my mother‘s death certificate. What more proof did they need that she wasn’t well enough to go? Still waiting for a call from Aon