Aon Affinity Travel PracticeReviews of aontravelclaim.com

I had to cancel a trip due to medical reasons. I recently submitted a claim to AON. They were prompt in sending an approval and payment. Customer service was helpful in giving direction and clarification. I was very pleased with the outcome.

I am so grateful to AON for processing my claim so fast and the process was easy to follow as long as you have all the necessary documentations.

Professional, friendly, prompt response

Had booked a cruise on Norweign to Bahamas Dec 17-21; but on Dec 12--diagnosed, then treated with flu (H3N2)--really bad nasty bug. A week later, when I rejoined the 'human race' I began filing for insurance reimbursement for cancelled trip. Process was straight forward, provided medical encounter form, diagnosis, and treatment, receipts (and prior re-reimbursements related to this trip, shore excursions etc). All but about $50 was refunded, If you choose electronic deposit--refunds were deposited within a week.

I was worried that reams of documentation would be required, like all the unnecessary papers insurance companies often require to make it difficult to make a claim. I was delighted that only the reasonably expected things were needed, and payment was super prompt, as in a few days.

The experience with Aon Travel was great in an assistant with the refund after illness, I really appreciate it. Everything that they did to help get the refund.

I had two claims, one for 2023 and one for 2025. Luckily I still had the paperwork for both of them. Although scanning into the system was tedious, the overall process was outstanding and the customer service was superb.

Filing and processing this claim couldn't have been much easier. The only part that was a bit difficult was understanding what was needed on the physician's statement. Some of the information was difficult to get due to this being an emergency medical issues involving several different medical personnel and tests. In the end though, the form was completed as best we could, signed off by our physician, and accepted by AON. Full re-imbursement for pre-paid travel expenses came within a few days.