ZipcarReviews of zipcar.com

Zipcar is a convenient and reliable service, much more so than rental car agencies. Their support works! I ran into an issue and got an agent on the phone who solved it. I love it and recommend it!

They moved my reservation 2 times on the morning of the reservation. When I finally got to the 2nd location the car was not there but had been parked on the street 4 blocks away by the prior user. The car had substantial exterior damage. This happens more often than not and the only compensation the company would offer was 2 hours of driving credit. Looking for other options for the future.

For around 2 years I was using zipcar in london, very good costumer services very polite to be honest the most of them was greek and that it was for me positive because I was in greece for 16 years. I was very careful trying to send them photos all the time for the condition of the vehicle, calling them if something change or traffic or smells from the car. But couple of weeks ago the zipcar suspend my account with no reasons. I send them many emails asking them why? What I done wrong what's happen? The only answer they give to me was THE DECISION WAS BEEN MADE. WE ARE SORRY. guys why? You just are dropping off your costumers? Why? And my neighbor told me the same they suspend his account with no reason. I hope zipcar to have good drivers like me. Because many of vars or vans was crashed scratches from drivers who don't have even license driving.

I recently rented a ZIP car in Manhattan. The car arrived with the usual dents and scratches, and a mediocre interior with stains—par for the course with ZIP car. However, this time, there was a terrible stench inside the car. ZIP car requires a 10-minute inspection before renting, involving photos and comments on the vehicle’s condition. One would think this app-based technology tracks these comments in real-time, but it turns out it doesn’t. The 10-minute exercise is purely in vain. I reported the awful stench immediately upon renting and returning the car. Was there any follow-up from ZIP car? Of course not. Did they apologize or try to correct the experience? Absolutely not. I then contacted ZIP to complain. The lady on the chat portal acknowledged my feedback but said nothing could be done unless I called to complain. I explained that this was an unreasonable burden on the customer and would fail any legal fairness standard test. She placated me but refused to take any action. When I asked her to escalate the matter or provide someone more reasonable, she refused. She did acknowledge that she would correct it for ZIP car in the future and make a comment about the vehicle, but for the customer who had to endure the terrible stench for two hours, tough luck! What kind of company puts itself first and the customer last?

Really awful experience. I have used Zipcar several times however recently I rented a van for a day to move house. After I moved I was charged an extra 160£ for PNC fines. The fines were for entering restricted residential areas (which I was moving out of and into). When I received the fines I contacted the council to explain this. However, as Zipcar had paid the fine without telling me (taken the money from my account) there was no way the could be contested. The council were very apologetic and stated I should have been made aware of the fines before they were paid. When I contacted Zipcar about this they took 25 days to get back to me and simply said I should have notified them before the trip. This is not what it states on their own website. In fact it explicitly says that you will be give the opportunity to contest fine. They have been so so so unhelpful and are now just ignoring my emails. They are scammers please use a legitimate van hire.

I've used this service now 4 times and I've had a HORRIBLE experience 3/4 times. The first reservation, I showed up and the car wouldn't unlock. I had to call support and it turns out the car's battery was dead. They offered to find me another vehicle but I decided not to so they gave me a $10 credit. I tried a second time and didn't have any issues. During the third trip the car I was driving had an expired plate so I received a ticket while it was parked and I had to dispute the ticket with Zipcar despite the fact they are responsible for ensuring the vehicle owner is up to date on documentation. They gave me a $35 credit as an apology so I decided to give them one more try. My last reservation was scheduled for today, they had an issue with the vehicle and it was no longer available. The app said they were working to find me a replacement. My reservation time came and went and they never found me a replacement, processed a refund, or contacted me again to let me know there were no other vehicles available. I had to contact customer service and request a refund be provided. Disappointed with the service, app interface, customer service and overall experience. Zipcar can keep all their credits because I'll never use them again.

Amazing! What a wonderful way to rent a car last minute and everything is very clean and easy to jump in and go!

This company steals your money I would not suggest it they double charged my card then charged me for mileage even though it says unlimited mileage this company is nothing but a scam