Bad
725 reviews
ZendeskHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
Zendesk (zendesk.com) has 725 customer reviews on Rated Honest, with an average rating of 1.6 out of 5.
725 approved reviews, newest moderated first
John W. P.
Posted
I've been using Zendesk for a couple of years now and not only is a fantastic tool, but it also keeps on evolving and adding new features and capabilities. I can mention several interesting and invaluable features but just to highlight a few: Answer bot, reporting (insights), talk, triggers, etc. Would definitely recommend it and advise you ignore the bad reviews.
Cyril
Posted
The worst customer service ever! They do not answers email and you can't get a refund even the first week. There are lots of bugs, it is horrible, my customers can't currently contact us or read the guide I spent hours to make because of that. I lost my money on this horrible website.
Tzipora
Posted
We're having a lot of trouble activating our Zendesk phone line, even though we purchased a Talk plan 1 week ago. Zendesk agents have repeatedly transferred the situation to their finance team- which hasn't followed up. The phone number we have published for customers' use is inactive and we have not been able to resolve the issue with zendesk. This is unacceptable!
Brandon
Posted
The Zendesk app is really quite good - but what annoys me about this company is that they don't walk their talk. They don't have live chat available on their website, they take DAYS to respond -- they are not the living, breathing versions of what they are selling - warranting my 1 star review. Pick up your game Zendesk.
Lars N.
Posted
they are selling programs that only works if you buy another program. it is like selling a car without wheels. I bought a program for 9.99$ but they charge me for more than 660DK.
Flor N.
Posted
Zendesk is by far the best customer service system I have used. The custom reporting is brilliant allowing us to monitor and improve our performance. Well worth it!
Phil
Posted
I asked a question on the UK revenue and customs web site. I need an answer to a question about what tax law should I calculate ant tax liability when closing a trust setup on my grandmothers death. Was it inheritance or capital gains? They just sent a link to 87 web pages on trusts and nothing on capital gains. Utter waste of my time.
Kristian
Posted
Support is not willing to help with anything
