ZendeskReviews of zendesk.com

Use bait tactics on price model. Huge waste of time attempting to use the Zendesk Guide Lite just to find out I am required keep Support subscription in order to keep access to Guide, even if I don't have any use for Support.

Eine Woche nach der Zahlung eines Jahresvertrags habe ich festgestellt, dass Zendesk nicht mit meinen Geschäftsabläufen kompatibel ist. Meine Anfrage auf (teilweise) Kostenerstattung wurde gänzlich und recht teilnahmslos verneint. Eine der schlechtesten Erfahrungen, welche ich online in letzter Zeit hatte. Nicht empfehlenswert auf Grund mangelnder Kundenorientierung.

For a company that sells customer service software they sure could do with a LOT of training. 1) Service is terrible. Very difficult to get help. 2) They use bait and switch tactics with their plans. A feature can be included in a higher plan but once you purchase you are then told that the feature also has a "Lite" and a "Pro" plan. So its like a subscription within a subscription. Double check this before you buy. 3) Offer no refunds. Buyer beware.

They ignore what you tell them. I had an issue with online ordering, and the restaurant themselves told me to speak with the chat system to resolve the issue, as it wasn't something they could handle from the restaurant. The first person on the chat did not pay the slightest bit of attention to what I was telling them, and just said they were asking the restaurant to call me to resolve the issue. I tried to explain, and they repeated the message. After I clicked the 'thumbs down', I got a different agent in the chat, who told me that the issue couldn't be fixed as the payment was already processed. Fair enough. I asked that *in theory* (stressing those words) what would happen if someone needed to cancel and start over. Next thing, the restaurant calls me saying they'd been asked to cancel my order. 50 minutes of nonsense and unprofessionalism. I'll never recommend this service.

Outsourced customer service platform that is not fussy about supporting Chinese scam websites such as UKnewy.com, kunbuo.com and vgoodt.com. If you realise after your initial 'purchase' that Zendesk.com is the company giving you updates on delivery etc. then you have a high possibility of being defrauded. This is not a reputable company and will deny any responsibility when you lose your money.

Dealing with Zendesk -who are providing customer support for company from whom I made purchase. Six months of dealing with them, and still gettting 'script' type responses each time. Very poor customer service on behalf of Company I dealt with.

Poor customer service. For a company that sells software to help other companies manage their customer service, they do a poor job of actually resolving their own customer service issues. Instead if you open a support ticket, they will respond right away with canned responses. But never address the real issue. And watch out for the auto-renew that is turned on by default. And there is no refunds if by any chance you want to cancel for unused portions of the service.

Every time I contact a company's customer service and end up going back and forth through several email mail messages, get inane responses, don't get the help I need even when it is a simple question like adding my email address to my account, it turns out that the so-called customer service of that company is run by zendesk. Zendesk doesn't facilitate a company's customer service, it makes things worse. I have stopped dealing with companies because I got frustrated trying to get customer service. Every time that happens it turns out that their customer service is provided by zendesk. This company provides a disservice both to its clients and to the customers of its clients.