ZendeskReviews of zendesk.com

Horrible non-excistant customer support. Only robots and panels that you cant change everything in. On my fourth attempt now to change licensing.

Zero support. They've gotten way too big I am afraid, and do not care about their customers. :)

Non capisco perché mi faccia recensire zendesk quando io sto facendo un sito di sondaggi, lifepoint. Comunque il sito è eccezionale, paga sempre, il supporto interno attento e immediato. In una settimana avrò fatto 15 euro di sondaggi e sono già iniziati i pagamenti su PayPal, cosa volete di più?

Clearly a platform used by scammers.... still waiting for a refund been ongoing since September!!! I'm taking it to action fraud now !!

Very long response times, incapable of solving the problem despite several people being involved - after two months, i was offered a "solution" which tripled the price of my subscription.

We have been overcharged for several months now as no one from Zendesk ever gets back to us regarding our request to change our subscription. Funny how a company in the service industry provides no service at all... On the bright side, we have become good friends with the sales representative at their competitor Gorgias.

scammers auto renew with no warning then refuse to refund

This is the worst customer support I have ever seen. We have been overcharged for 3 months now. They can't downgrade our agents. Everybody be careful when dealing with this company. The bot and 3 other guys just keep telling me that it will be solved tomorrow. for more than 3 months.