Bad
725 reviews
ZendeskHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
Zendesk (zendesk.com) has 725 customer reviews on Rated Honest, with an average rating of 1.6 out of 5.
725 approved reviews, newest moderated first
Benjamin B.
Posted
The zendesk support system had worked ok. But all of a sudden they stop processing the credit card information correctly. The card was not expired and was functioning properly, and then they suspend the account and throw our support number away. After a lot of frustration these problems are resolved again now.
Emir S.
Posted
This new agent workspace is awful. I don't know how a company with so many years of experience in the industry can develop such a sh.. product. I've been working on Zendesk since 2017 and it was an excellent product, 5-star easy, but now this agent workspace is complete sh... What is worse is that you can't disable it and return to the old one. If this doesn't change 100% we will move to some other platform, at least we have a choice. If anyone from Zendesk reading this I urge you guys, to return the old interface, please.
lucky L.
Posted
I must agree with the majority of the last responses. The new "desing", if you can use such word for "this" is totally awful. Probably the tickets are not that bad, since it has not been changed that much, but the chat swap from the comfortable, compact and I'd even say cozy dashboard section to THIS is utterly despicable. As for the business, please hear me out: I highly recommend to use the other CRM, if you care about your employes and for your business in the slightest way.
Andrew
Posted
Among if not the worst support company in the world. I got banned on two platforms and they couldn't provide me for a reason of why I was banned not to mention they were unable to provide me with any solutions. If you have a company, please never buy their services.
Patrick D.
Posted
Their legacy widget (called classic) is the only good one, but their authentication based on JWT seems broken
Peter T.
Posted
Nooit zoveel moeite moeten doen om iets te bestellen
Brian C.
Posted
I try to leave positive reviews for companies I enjoy working with if I ever need to leave a negative review for someone else. Todays winner is Zendesk. I have been a Zendesk admin for 15 years and used integrations by 3rd parties as well as native apps. While there are some challenges I have never found an issue I could not solve or find a workaround for. Support is good when there are issues. If you can afford it, it's the best ticketing option out there.
Just G.
Posted
Terrible experience for user, who is working with such platform. Ticket interface system or search are just bad. You will not be able to search the exact ticket or filter it. Chats are acceptable, but the last update broke them, so now they are terribly designed. You have no sound notification of incoming chat, /hello will not introduce full macros, but only "/hello". Any macros should start from "/". I would not recommend anyone to use this system.
