West & WillowReviews of westandwillow.com

I received my portrait more quickly than I anticipated, and it was a beautiful dedication to the 2 pets we lost over the last year. I couldn’t be happier with my experience.

Best customer service

I absolutely loved my girl’s portrait! It came out perfect and of course is my favorite piece of art in my home now. The ordering process was so easy and I received my picture in a short time. WILL BE TELLING EVERYONE ABOUT THIS!!

First order arrived but was creased when being rolled into the tube in the handling process. Requested a replacement, it was also creased but not as bad. Picture was wonderful, shipping was not.

I was sent a portrait of my dog with the wrong name above it. I reviewed my original order and it stated clearly my dogs name. I reached out for a replacement and it is now five weeks later and I have yet to receive a replacement. I’ve reached out many times asking for a refund instead of a replacement and they’ve refused to refund my money. I have no portrait, and no refund. Awful customer service, I would NEVER recommend anyone use this company.

Customer service helped me out!

Site was easy to navigate

First portrait sent looked nothing like our dog. Resent portrait was still only a vague resemblance and took over a month to be redone. Was trying to optimistic and then when it arrived the frame has a scratch in the wood.