Dave M.
Posted
I love it
I love it! There was a mess up on my order. I was actually sent 2 different portraits of the same dog, when I wanted similar portraits of 2 different dogs. But they got it corrected and they are both amazing.

Great
18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Dave M.
Posted
I love it! There was a mess up on my order. I was actually sent 2 different portraits of the same dog, when I wanted similar portraits of 2 different dogs. But they got it corrected and they are both amazing.
Jake N.
Posted
Very easy ordering process! My only wish is that I could upload a few photos for reference as well as add a comment to better help the artist
Response from West & Willow· Apr 19, 2023
Hi Jake, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Stacie V.
Posted
Love these renditions of our fur babies! I have been gifting to everyone I know with a pet!
Brooke
Posted
I cried opening this! It’s perfect!
Kelley L.
Posted
My sister just lost her cat of 8 years. I know this pet portrait will give her all the feelings. Thank you for memorializing her baby.
Taylor M.
Posted
I love this company, i was not pleased with the first portrait i received due to the color being off on my chocolate lab but they sent me approval for another one and are shipping it out to me! This company went above and beyond to make me happy. Definitely worth the money
Andrew L.
Posted
Outstanding customer service! From the response time to the positive attitude to resolution!
customer
Posted
Black and white dog had brown in the delivered art. Drew a body that didn’t match the golden retriever. You should offer a preview and one round of revisions. Won’t be using the $170 art created. :(
Response from West & Willow· Apr 19, 2023
Hi Alexandra, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We are sending you an email now to get this taken care of.