Jenna B.
Posted
Ordering process was very simple
Ordering process was very simple. Looking forward to seeing the finished product and hoping I will receive it in time for Mother's Day!

Great
18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Jenna B.
Posted
Ordering process was very simple. Looking forward to seeing the finished product and hoping I will receive it in time for Mother's Day!
Brianna S.
Posted
Very happy with my past order, thank you so much! I will soon have all three portraits of my babies who have crossed the rainbow bridge. It brings me great comfort through this awful time.
Shiloh J.
Posted
Great communication and very quick!
Amy C.
Posted
Very easy to order, great discount offer!
Jennifer S.
Posted
Color of our pet was not quite right, but West & Willow made it right! Customer Service goes above and beyond! J.Smith
Mindy P.
Posted
Says will have in 3 weeks, its been 5 and still not completed Requested a refund but will not give a refund Or respond back!
Response from West & Willow· Apr 24, 2023
Hello Mindy, We are very sorry for the confusion. Upon checking, your order had already been delivered. Please check your email for more information.
callie O.
Posted
This is my third time ordering from west and willow. Every single time they do an amazing job. It’s just unbelievable the work they do for their customers. West and willow has cured many hearts with their portraits and I guarantee this won’t be my last order from them! Amazing company and amazing work
Renee S.
Posted
My portrait was not what I expected. I contacted West and Willow and a customer service representative personally sent me an email and told me they would make whatever corrections I wanted. They made the corrections I asked for and are sending me a new portrait! They told me to donate or toss the one I was not happy with! This was a great experience and an A+ experience! Which all companies were like this! Special thanks to Sierra my customer service representative!