Excellent
226 reviews
WeCreatHonesty, pricing, process and quality scores appear once 5 customers have rated them.
WeCreat is a pioneering team dedicated to making creation accessible to everyone.Our story began with a simple yet powerful vision: how to transform complex creative processes into simple, achievable actions?We are a group of innovators and creators who build intuitive laser solutions that unlock endless creative possibilities. Meanwhile, we are passionate believers in the power of creativity as the driving force of human progress.We delve deep into understanding creators' needs and continuously work to simplify their creative journey. From artistic pieces to innovative inventions, we're committed to making the process of bringing ideas to life easier and more enjoyable.We are excited to announce that our Vision and Vista products are now available for sale! These innovative solutions further enhance the creative process, making it even more seamless and enjoyable.We believe that when creation becomes simple, the world becomes more colorful.Follow us to be part of this creative revolution!
WeCreat (wecreat.com) has 226 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
226 approved reviews, newest moderated first
Joe S.
Posted
Issues with the Lumos arriving complete were quite cumbersome, with a process that required back and forth. Additionally, there are several issues with the software, including difficulty in finding the correct version. You need to make this much more user-friendly.
Robin E.
Posted
Need more help creating projects may be a user guide
Ken M.
Posted
The Vision Pro performed excellently when it was working—the machine itself is impressive, and the software is intuitive and easy to use. Unfortunately, the support experience has been very disappointing. After only two weeks of use, my unit failed completely. Support hours are limited (09:00–18:00 EST), but when I was able to connect with an agent, they were courteous and diagnosed the issue as a faulty motherboard. A replacement was shipped to me with the expectation that I would install it. While I have a background in technology service, the process was far more complex than expected, involving roughly 20 connectors—all glued in place, including a delicate Wi-Fi antenna. Even with my experience, the replacement took three hours, and I believe the average customer would find this extremely difficult. Unfortunately, the replacement did not resolve the issue. The machine remained nonfunctional and stuck in a raised position. This time support said, after persuasion from me, they would replace the machine. The hoops they put me through with pictures and emails was ridiculous. It took me 2 hours! I know it’s an expensive machine but there must be an easier way to confirm I’m sending it back. In summary, the Vision Pro itself is a five-star product, but the level of after-sales support significantly diminishes the overall experience. For that reason, I can only give it two stars.
Response from WeCreat· Sep 12, 2025
We’re truly sorry for the inconvenience you experienced. When an issue arises, we usually offer either a part replacement or a full machine replacement. Most of the time, we recommend part replacement to save waiting time, but we completely understand if you prefer a full replacement. As for packing, we know it can be inconvenient. Because the machine has delicate components, it’s important to follow our packing guide to avoid damage in transit. In most cases, the process should take less than 30 minutes. Thank you again for your feedback and for supporting our products—we’ll continue improving to provide a better experience.
Chad C.
Posted
Customer service answered an addressed all my questions and concerns. Keep up the good work.
Lia
Posted
This machine was great, set up was quick and easy Tested some products right away. The usb occasionally disconnected, but removed and put it back. Engraving on metal objects was beautiful! Have not tried the rotary yet.
JayW
Posted
Great product. Customer service is just OK. Sometimes very helpful, other times just not the right person understanding the questions without getting someone else who may understand the actual question.
John P.
Posted
After three weeks of ownership it's broken. I open a ticket and understand their some part being sent to my house. However after 4 days I have no tracking. Basically I have a new but broken unit and no ideal when I will have the parts to fix it.
Chuck K.
Posted
Still not working, sent me parts that I had to install and just stalled me, not producing
