Vivi Electric BikeReviews of viviebike.com

Response from Vivi Electric Bike· Apr 2, 2025

Dear customer: Hello. We are deeply sorry for the bad shopping and after-sales experience you have. If you need to replace the battery, please contact our customer service via email ([email protected]) and inform the customer service of your order number and your request. They will provide you with corresponding support after verifying the situation. Thank you!

Response from Vivi Electric Bike· Mar 12, 2025

Dear Customer: Hello. We sincerely apologize for the unsatisfactory shopping and after-sales experience. According to feedback from our customer service department, we have registered a request to send you a replacement wheel and rim. However, these items are currently out of stock. We are working to restock them as quickly as possible and will send you the new wheel and rim as soon as they are available. Thank you for your understanding and patience!

Response from Vivi Electric Bike· Mar 12, 2025

Dear Customer: Thank you for your kind words about our staff. We apologize for the issue with your battery. Please reach out to us, and we will assist you in getting a replacement as soon as possible. Thank you!

Response from Vivi Electric Bike· Mar 11, 2025

Dear Customer: Hello. We sincerely apologize for the unpleasant shopping experience. According to feedback from the customer service department, they asked you for your electric bike order number, but you did not provide it. Without the order number, we cannot verify the order information and thus cannot offer you warranty services, only free technical support. We hope you understand. If your electric bike is still under warranty, please contact our after-sales customer service via email ([email protected]) as soon as possible, and provide them with your order number. After verifying the order information, they will provide the necessary parts replacement service. Thank you!

Response from Vivi Electric Bike· Mar 10, 2025

Dear Customer: Hello. We sincerely apologize for any inconvenience caused during your shopping experience. According to our return policy, if you wish to return an item, please ensure that the original packaging and all tags within are intact, and that the bicycle is unused, unworn, and in a resalable condition. Additionally, for returns not due to quality issues, we do not cover the shipping costs. Since the bicycle you purchased has been opened and used, and there are no quality issues, you will need to bear the shipping costs if you wish to return it. If you decide to keep the bicycle, we can offer you a discount of up to $100 on the purchase of another model. You can inquire about the specific discount code by contacting our customer service via email at [email protected]. Thank you!

Response from Vivi Electric Bike· Mar 5, 2025

Dear customer: Hello. Thank you very much for your love and recognition of VIVI electric bikes. We are committed to providing high-quality electric bikes for every customer. If you encounter any problems during future use, please do not hesitate to contact our customer service immediately via email ([email protected]). We will do our best to solve any issues you may encounter. Finally, we wish you a pleasant life. Thank you!

Response from Vivi Electric Bike· Mar 11, 2025

Dear customer: Hello. Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying your bike and that our prompt responses have met your expectations. Your recommendation of Vivi means a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Response from Vivi Electric Bike· Feb 11, 2025

Dear customer: Hello. Thank you very much for your recognition of our products and services. If you encounter any problems during the subsequent use, please do not hesitate to contact us via email ([email protected]). Thank you!