Average
243 reviews
Vivi Electric BikeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Vivi Electric Bike (viviebike.com) has 243 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
243 approved reviews, newest moderated first
Peter K.
Posted
My son was looking to buy his first e-bike but we had a strict budget and certain features… replacement battery option, good warranty, and customer support. The PONY01 came so quickly, was super easy to setup, and has performed wonderfully for him. He can’t stop grinning every time he goes around the block
Brandon D.
Posted
Terrible quality with customer service that matches. Bike broke down within the warranty, they seem to have an issue finding parts for there poorly made bikes, I've been "on the list" for months now with no parts in sight. There low-ball offer of 25% refund is laughable. Save your self the time and hassle, this company stinks!
Response from Vivi Electric Bike· Sep 18, 2025
Dear Customer: We sincerely apologize for the delay with your replacement parts. We registered your request in May, but unfortunately, the components for older ebike models are currently out of stock with extended procurement cycles. We have escalated this to our procurement department for expedited sourcing and will ship your parts as soon as they arrive. We truly appreciate your patience and will keep you updated on the progress. Thank you for your understanding.
Marianne Joy T.
Posted
Received fast. Missing the front fender and brace. 2 scratched in the paint. Front brakes need adjusted. Very hard to fold and especially to unfold because the latch sticks and is hard to get in position. I bought 2 weeks ago and still have not received the missing parts. Vivi makes it difficult because they want pictures and seem to doubt what I tell them. I bought a Cybervelo e bike at the same time. It is very nice, no issues, easy to fold and unfold and much better quality, although it did cost $200 more than the Vivi.
Response from Vivi Electric Bike· Sep 12, 2025
Dear Customer, Hello. Thank you for your review. We apologize that due to shipping issues, the e-bike you received may have missing components and scratches. We sincerely apologize for this. You can contact our customer service email to request component replacement and compensation for scratch repair costs. Our bicycles are factory-set with tight brakes and folding mechanism to ensure a safe first ride. Loose brakes and folding quick releases can easily cause frame bending, collisions, and falls when riding at high speeds. Regarding our customer service's request for photos, this isn't due to any suspicion on our part. Rather, our customer service team, without sufficient order information, cannot determine the model of your bicycle or the cause of the damaged, missing, or faulty components. Therefore, we require information and screenshots so that our customer service staff can assess your order and the problem and provide you with the best possible solution. If necessary, we can provide feedback to our technical engineers through the fault information to provide necessary technical support. Thank you again for your feedback and support. We will be happy to serve you wholeheartedly. Thank you!
NegusSenpai
Posted
Only reason I’m giving 4 stars instead of 5 is because not even 20 mins into riding the e-bike after setting it up the rear tire went flat and I had to replace it. Then after riding it again this time within a 48 hour time frame the front tire went flat and I had to pay more out of pocket to replace it. Then a week into the ride the left crank arm and pedal snapped off (stripped) and it was useless and had to go back into the shop but this time instead of waiting a few hours it took 3 days of waiting to get it fixed. Again all of it spent out of my pocket. (Wasn’t cheap either) I spent close to what I paid for the bike in repairs ($500) but since the fix (again) the bike has been great. It’s fast and gets me to work on time every time. Also within a single crash the seat broke and was at an angle for a bit(got it fixed). Also you gotta be careful when going over any kind of bumps as the battery can and will fall out of the designated socket. The lock isn’t great but it holds the battery in place. Everything on the bike can survive multiple (accidental) falls. I would know… Overall I’m happy with my purchase but will not be buying another one. This is a GREAT STARTER E-bike especially for its price.
Response from Vivi Electric Bike· Sep 18, 2025
Dear Customer: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the poor experience you've had with multiple component failures and the unexpected repair costs you incurred. We want to remind you that all VIVI e-bikes come with a 1-year warranty. If you encounter any issues with your bike, please contact our customer service team promptly via email ([email protected]). When reaching out, please provide your order number along with relevant photos or videos of the problem. Our technical team will diagnose the issue based on the information you provide, and once we confirm a warranty claim, we will send you the appropriate replacement parts at no cost. We appreciate your patience and are glad to hear the bike is now performing well for your daily commute. Your feedback helps us improve our products and service quality.
Ez M.
Posted
Great value. Good quality.
Response from Vivi Electric Bike· Sep 18, 2025
Dear Customer: Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with both the value and quality of your purchase. Your satisfaction is our top priority. We appreciate you choosing VIVI!
JASON B.
Posted
I’ve owned my e-bike now for about 18 months and have used it quite a bit. The only problem I’ve had besides normal maintenance issues (brake pads and flat tires) is that occasionally the bike will lose power randomly, it’ll shut off while riding. I noticed it would happen after going over bumps. I solve the issue each time it happens by toggling the battery switch off and on a few times, then there are no issues for a while. It does keep happening which is a slight pain but since I’ve discovered a “solution” it’s manageable.
Response from Vivi Electric Bike· Sep 18, 2025
Dear Customer: Thank you for sharing your experience with us. We're glad to hear you've been enjoying your e-bike for 18 months! Regarding the power loss issue after bumps, this may be related to the battery connection. While your toggle solution works temporarily, we'd like to help resolve this permanently. Please contact our customer service via email ([email protected]) with your order number, and we can provide troubleshooting steps or replacement parts if needed. We appreciate your feedback and want to ensure you have the best riding experience possible.
Sandra H.
Posted
Batteries are a perfect fit! They last 1000 miles!
Response from Vivi Electric Bike· Sep 18, 2025
Dear Customer: Thank you for the fantastic review! We're delighted to hear that our batteries are performing so well for you and providing excellent mileage. Your positive feedback means a lot to us!
kennie M.
Posted
Everything advertised is accurate. This is my third Vivi EB
Response from Vivi Electric Bike· Aug 12, 2025
Dear Customer: Thank you so much for your positive feedback and continued trust in VIVI! We're delighted to hear that this is your third VIVI electric bike and that you're satisfied with our product's accuracy. Your satisfaction means a lot to us, and we remain committed to providing quality electric bikes and excellent service!
