Poor
747 reviews
ViasatHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
Showing 83 reviews with 3 stars · Clear filters
Danny
Posted
I have used ViaSat for about 7 years and I am sure you have upgraded your dish and server a few times, but no one has contacted me to replace my outdated equipment. I am about to switch to Star Link.
Peter
Posted
As a remote rural customer, I only have two options, Viasat or Starlink. I refused to support Elon Musk, so I have used Viasat for over a decade. Latency (signal delay) on Viasat is a big problem that interferes with on-line meetings and makes voice over internet calls almost impossible. Data allotment on Viasat is stingy unless you pay through the nose. I have been cut off from higher speed data abruptly in the middle of an on-line meeting. On the upside, Viasat is reasonably reliable unless the weather is cloudy and rainy. If other options become available in my remote area, I will leave Viasat.
CLYDINE J.
Posted
Very slow. Keep showing offline, need to reset.
Heiderose
Posted
Frequent interruptions of service and sometimes excessive usage of data
Ginger K.
Posted
It is fine for satellite. We lose connection more than we like. When it is running I can get things completed but at a slower speed than WildBlue. We are in a rural area.
Clark
Posted
Your low budget East Indian customer service is terrible. I tried to return a modem sent to me at the same time as the technician (rating, A+ ) was installing another modem. I tried to explain to the CS rep with heavy accent that all I needed was a UPS return label and Viasat would get the unopened box with modem inside back. The CS rep was confused and put me on hold for well over 5 minutes. I couldn't wait any longer and hung up. Never got a label.
Bryan
Posted
Slower connection now. Seems like it was faster when I first signed up (updated equipment needed perhaps?). Wish there was a loyalty discount or something rewarding long term Via Sat members.
Judy
Posted
It’s not fast enough
