Poor
747 reviews
ViasatHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
Showing 307 reviews with 1 star · Clear filters
Shaw S.
Posted
The service sucks always delays super expensive all kinds of hidden cost I ended up paying 230 a month for 100 GB of high speed don’t bother with it. If it’s your only option just get satellite if you’re looking to use this for streaming.
Stefano N.
Posted
Pago il servizio dal 2016 non ricevo nessuna comunicazione da allora. Faccio un incidente e mi accorgo che dal 2021 il sistema non rileva nulla ... chiamo il loro servizio clienti che con una arroganza assoluta in marcato accento romanesco mi risponde che devo leggere le norme contrattuali ! Io volevo solo segnalare una probabile anomalia e che sto pagando un servizio "caro" senza ricevere nulla in cambio e che non esiste nessuna forma di controllo a tutela del cliente. Purtroppo se hai un emergenza, un incidente o cosa non vuoi sapere che il sistema non funzionava da anni e che esistono delle norme che nessuno ti ha sottoposto e che hai accettato ....
Tony A.
Posted
New customer. 2 people in home. Premier coverage gone in 20 days. Not a single night of watching a tv episode without countless delays. Worst tv experience in my 50 year life.
marco F.
Posted
In attesa da un mese esatto del dispositivo per il move in lombardia, chiamarli impossibile perché non rispondono, intanto non posso più circolare perché son scaduti i 30 giorni di proroga previsti: mi comprano loro la macchina nuova? Gestione ridicola.
concerned C.
Posted
I am a handicap disabled elderly person they told me it was month to month i can cancel whenever i like no charge and that it was Unlimited they came out they trick you the internet never worked right just a little circle spinning round and they sald i used all my unlimited data and I called them to disconnect cuz it never worked from day one and they want me to pay for I guess 2 years of service they said it was month to month I could quit whenever no penalty they lied and I called them and tell them I'm handicap and disabled they could care less and you just go round and round in circles you have to call and act like your new customer to talk to somebody their system is designed to take your money and avoid you and not deliver what you paid for I am suffering tremendously they drained my bank account I was unable to go to my doctor now my doctor cut me off my pain management doctor because I couldn't pay they said they weren't going to take money out that's another thing Wells and Fargo is in cahoots with these people and a lot of these banks are just as crooked stay away from viasat stay away from Wells Fargo
Minnie S.
Posted
I disconnected back in July. Ask them to send us boxes to send back our equipment. Never received. Called them after they charged my acct for the equipment. The rude guy kept telling me I never sent it. I told him to look up the phone record calls Iade for them to send me a box the send back. Ask for a supervisor. He said one minute. Then kept the run around. I finally lost my cool called him a sob. He hung up. I called back got another guy. And ask for supervisor. And finally got one. He told.me it takes ups. 7 to 14 days to get us a box to send back then another few days after they receive it to get my money back. So we ask for a address we could.just send it back at our expense and they wouldn't give us a address to send to what a scam. Mean while I am out $339.00 . And they have it documented when I called back in July. I would say never ever get them.
Katlin H.
Posted
To start off with, I never submit reviews, but I am to a point that I am so infuriated with this company, that I cannot help but make sure no one else gets falsified information. We were promised excellent internet that could run our companies VOIP system and that we would have a team respond to issues in less than 24 hours...... What we got was horrific internet that cannot stay consistent for more than 75 minutes, cannot support a VOIP system, and a response time of over 1 week...... When I asked to speak to a supervisor - he took over 48 hours to get back to me, was rude, cold, and told us this wasn't his problem and we still had to pay for the services (that were not rendered). To say I am disappointed, is an understatement - will never recommend and will only discourage this company in the future.
Roland
Posted
Sto cercando di rinnovare l'abbonamento al servizio via sat movein ma per problemi tecnici non riesco a fare il pagamento dal sito. Contattata l'assistenza telefonica non sono stati in grado di risolvere il problema. L'operatrice telefonica (peraltro gentilissima) ha convenuto con me che la piattaforma digitale è fatta malissimo. Però non ha risolto il problema. Per lo stesso problema lo scorso anno il mio l'abbonamento era stato rinnovato con 6 mesi di ritardo (durante i quali ci sono state decine di telefonate e mail di sollecito per risolvere). Morale: non ho potuto godere del servizio per 6 mesi per loro incapacità, e questi non mi sono stati rimborsati in alcun modo. AL momento ho il servizio in scadenza ma non si riesce a risolvere. Uno dei peggiori servizi da me mai provati. Statene alla larga se potete.
