Poor
747 reviews
ViasatHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
Showing 307 reviews with 1 star · Clear filters
Unhappy
Posted
The technician was great, showed up on time. Did the work very efficiently. The problem was in the scheduling, total chaos, employees, who obviously don’t care a lick, I’m leaving viasat, I just purchased Starlink and I’m saving over $40 a month. Viasat is a joke…
Alice
Posted
I want to cancel my WiFi yall put me in collections say I was behind on my bill that’s totally wrong nevertheless been behind on my payments please I will fight this so for that turn it off very upset
Bob
Posted
I had a very bad experience with your customer service last night.
Jolene
Posted
I have had very unreliable and slow internet access for two+ days. I have to use my phone to lead zoom meetings and share documents which, I cannot do. I am paying $200 per month for access. This service is completely unacceptable. I continue to call and get a recording that Viastat does not know when the issue will be resolved!
Douglas
Posted
My “internet” died on a Sunday and after 5x trying & $40 extra bucks…. I now have internet. Unless you’re from Pakistan, Good Luck understanding a single word being spoken to you! It amazed me that after 7 years of service; I suddenly get my internet “cut off” after my gigs are used up & for an extra $20.00. This is a pain in my azz! I’m switching to a new internet company ASAP!
Steve
Posted
My device has not been working properly. I left the reps snow and all they said was well. It sounds like you need to run a test which I can’t because I don’t have cell phone signal. I only have Viasat and if I did that it would disconnect the rep said well is there anything else I can do? Have a good day Terrible customer service and I have not been able to use my viasat for two weeks
Roadcruzer
Posted
As a longer term customer, I don’t agree with your pricing on suspending service for $35 or more per month as I travel a lot of state in the winter. I also noticed not too long ago different plans available for new customers, but not available for me. You should take care of your old customers before you offer new customers better deals.. I’m currently looking for another Internet provider due to the pricing on suspending service and just normal Internet.
HOLLY
Posted
Problem was not solved, range and speed poor to nonexistent, Viasat says nothing we can due.
