Poor
747 reviews
ViasatHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
Showing 307 reviews with 1 star · Clear filters
James/Kim D.
Posted
Called did not have no internet don't know what the blank was wrong your purse and said everything was fine on with equipment still didn't have no internet wanted to send someone out to charge us $100 I already pay $140 a month not happy
Ronald
Posted
Could not be more upset with mount... face level in center or steps!!! System operates.
PW
Posted
There is always something wrong with Viasat. The technician was great. However, when he called in for technical help, there was a problem just with my house. The techs helping him caused what should have been a one-hour visit to be 4 hours. Or it was a factor of the Viasat person at a prior visit. Again the tech was great, knowledgeable and professional. Then viasat wants me to pay more for what they offer which is so much less than prior internet providers. I just don’t see a company that cares. Further, I had to cancel a prior appointment just to see the tech. So after being without internet for a week already, I had to leave my needed appointment or wait until after Christmas to have a tech at my house. So Viasat does not even plan to cover Texas properly. There is not even a real attempt.
jeannie
Posted
Viasat advertised via an email purchasing additional data through the holidays on a one time basis/billing. I decided to purchase 10 additional data points ($14.99) and then after the purchase I received an email indication that my one time purchase was not going to be good through the holidays season but was only good for my existing billing period which ended in two days. I called viasat and was told too bad - the additional 10 data points would expire in two days and there was no way that they could be rolled over to my next billing period nor could I request a refund. So, I am not a happy customer of this company.
Dolores
Posted
System was not working properly when the technician left. We were told to get a new phone and if that did not work call him. He gave us his number. No response to the call!
Ray P.
Posted
The Daily Data Usage Graph on the Viasat website has been BROKEN for almost a week (last updated Dec. 7th). I cannot use the App, so I rely on the website. The agent tried to be helpful, but he had no encouraging info on when this might be fixed or why such a simple data usage graph (that has been woking well for many months) would have broken in the first place. This rating should really be ZERO stars.
Nat
Posted
Bad lies bout prices
Gery
Posted
Poor and inconsistent internet, it's an ongoing issue
