ViasatReviews of viasat.com

Our experience with Viasat is not a good one, the internet is not great, the signal is poor. We were told that this was the best option out there.

Internet frequently not working

I have called twice to discuss streaming and was told it works. No-the tv digitizes and delays constantly. The cost is too high to begin with. We have spectrum at our lake house and all works fine for half the price. It is too bad we are at the mercy of either viasat or highs net and neither work for an affordable cost

shortchangedthetime

I live out in the country so my service is always intermittent. I can get great service on one day and then no service the next. if there were other providers in the area I would switch but my options are limited with worse.

Added items to my bill that I did not approve. Canceled service and would not refund the money owned.

It’s not working out for me

Your customer service is not customer service care. It’s impossible that I used 15.1 GB on a date that I was in the hospital, and it’s impossible that the 10 GB data boost was used within less than 24 hours. I reported this issue and was asked to call back within 3 to 5 days due to a network outage. Unbelievable. In the meantime, I am without internet and refuse to throw my money away on another data boost that suspiciously will last a few hours. I am in the process of hunting for another internet provider and will be canceling with ViaSat. I have been a loyal customer for years, but the loyalty is one-sided.