ViabenefitsReviews of viabenefits.com

It is hard to speak a licensed agent. They give 80 mintutes wait time to call back. When you get the back you won't be connected. It happend 3 days in a row, two time a day. I gave up. After my negative review a got a call from them saying I will be connected faster. But the same story.

160 minute wait times to talk to an agent to discuss Medicare supplement plans. 2 days in a row. I opted for a callback yesterday but they never called back

Terrible customer service. Their “Benefits Experts” are dumb as doorknobs! They provide DIFFERENT WRONG ANSWERS to simple questions but brag about how much training they’ve had. I don’t understand how my former employer would allow these folks to handle retiree benefits. COMPLETELY INCOMPETENT! TOTALLY USELESS!

Their FSA is a scam. Things that are clearly allowed (and some they have even approved in the past) will come back as needing a receipt later just to try and make it as difficult as possible to actually use your money so that they can pocket anything left at the end of the year.

Terrible customer service. Long hold times. The appointment system is a joke. You are not treated any differently if you have an appointment. Hold times greater than 20 minutes for "customer service". Would not recomend. I have to use this company because my company picked it.

I am a GE retiree . When it comes to dealing with VIA , forget it . Every time I send in a claim it is rejected for a reason that is a "bunch of baloney". I do everything right away , as soon as I get my paper work , which doesn't take long . They will tell me that I am too late ! Please , all of the companies that rely on VIA , need to know the truth about them .

I don't even know where to begin before this turns into a long rant which no one will read anyway. So I'll get to the highlights. I moved from Florida to Georgia. That necessitated dropping my old Medicare Part B Plan (which they did right away) and enrolling in a new one which is valid for Georgia. Simple, right? Nope, a month later and the application to United Health Care is still in "Application Submitted" status. UNC claims they have not received an application from Via Benefits. I've been trying to resolve this over the phone for weeks now. In the meantime, I'm without Medicare Part B - which of course means I may now be faced with a reoccurring lifetime penalty for coverage gap. Cherry on Top? I get a letter from Via Benefits today saying I am no longer eligible for HRA contributions from my employer (I'm retired Lockheed Martin) because I no longer have an account with Via Benefits. How does this even deserve a one star? If it weren't for the fact that Lockheed Martin uses Via Benefits to disperse retiree subsidies to pay for Part B I would have nothing to do with this company. THEY ARE AWFUL!

Honestly, I was going to rate VIA benefits 1-star and the first thing I looked at on the reviews is the 1-star rate. I wasn’t wrong because 91% of us rated them 1-star and most of the complaints are about how the customer service sucks. I have nothing bad to say about the customer service team. My experience was fair, I had a short conversation with one of them and I would say she did a good job taking care of me and my request for help with my HSA. I would have rated her 5 stars for her part. The 1-star is for how VIA benefits imposed large fees to HSA once they turned into an individual account and they are no longer under the terms of the employer. The first thing I noticed on my individual HSA account in its first week was the $3 monthly maintenance fee no matter what the running balance on the account, it’s an HSA, so it should have been free. So I decided to transfer my VIA HSA to my Fidelity Investments HSA which is the best HSA trustee as of now that has not even once charged me a maintenance fee and when they charge fees they only charge by cents. Now the transfer is complete, the first thing I checked is how much the fee VIA benefits took off. They took $25 and called it a transfer fee. What is the use of individual IRA, HSA, and other individual retirement accounts if they’re going to treat it the same way as a normal bank account, we might as well just pay taxes and open a savings account and forget about individual retirement accounts. But hey, there are also plenty of trusted investment banks that don’t charge that much fees or no fees at all, such as Vanguard, Fidelity, Cash App, and more.