ViabenefitsReviews of viabenefits.com

Quick Agent connection and responsive to requested information...

The customer service representative helped me with my automatic reimbursement issue.

Customer service has always been easy to work with.

I initiated a chat for an explanation about HRA reimbursement funding. The AI chat transferred me quickly to a live agent. The live agent, Evelyn, looked into my account details and provided a complete and clear explanation. Wait time for her research and response was reasonable.

I had a very helpful chat with an agent. She answered my question perfectly.

Did online chat w/ Aalysa b/c I was having trouble w/ error messages when trying to sign up. She directed me appropriately & waited until I was registered. Note: Draft review says this was unprompted, but she did ask me to do it & provided the link, which I think is fine since I didn't get rewarded for it.

Tried for weeks to access reimbursement account. Either goes to “Something went Wrong” or just “loading”. What a horrible company.

Agent Aalysa today was thorough, and provided accurate information. Through the years I have been associated with Via Benefits, I have spoken with many subpar agents. I’m tickled there are some great employees still there.