Valyōu FurnitureReviews of valyoufurniture.com

I’ve purchased all of my furniture online through many companies, but I will never order from Valyou again. I initially purchased the Feathers sectional from Valyou in September and I was told it would arrive by mid October. Then it was delayed until late October, then November, then December, and then in January I received an email stating that I should have my delivery notification in the next two weeks. I didn’t receive it so I reached out and they said that wasn’t true and that my order was still pending and I would maybe have it by early February. At that time, I canceled my order with Valyou and ordered the feathers sectional directly through Mario Capasa, and I received the couch in 3 weeks with professional service and no delays.

SCAM !!! they stole my money and told me to dispute with bank. Do not buy anything from this fake ass company. I wish I could post pictures of all the emails and photo they just sent me showing me they can’t refund my money “ Your order is canceled and you should have received a separate email confirmation. While trying to process the refund, I got an error message. I am not sure why it's happening but it seems the reason is we no longer work with the payment processor used for your transaction. I would recommend reaching out to your bank and disputing the charge. That would be the fastest way.“

Really awesome customer service! they text you and keep in contact with you. not only that you can tell they are real people. Not only that but the couch is amazing! it's firm and comfortable. THE COUCH IS SUPER STYLISH.

I've been looking at the Valyou sofas for a while and finally decided on the Eirik sofa. I needed a durable, affordable sofa because I started taking in rescue cats and I wanted a sofa that hopefully they will not scratch too much. So far, so good! It was very easy to order on line. I ordered two sofas on 1/26 and I received them on 2/3. I live in New Jersey just outside of Manhattan. The delivery men were very courteous and brought them into my living room. It was easy to take them out of the boxes and all I had to do was screw on the legs. They have a nice contemporary look and the seat cushions, though firm, are wide enough for me to stretch out on to watch TV. It was a little nerve-racking ordering a sofa without actually seeing it, but I was pleasantly surprised! I would definitely order from Valyou again!

Overall our experience was good, but not great. Pros: -We actually got our ordered items. We weren't scammed. -The furniture is comfortable. -Valyou always responded to texts and emails. Cons: -Instead of a sofa piece they sent a chaise, so we had to wait 6 weeks for the correct item to be re-sent. When it arrived, the stuffing in cushions and pillows was noticeably less than in the other half of the sofa, but there is no warrantee claim for "comfort level." -The clips/buckles underneath were backwards on one section and they asked me to unscrew them and put them on correctly (luckily I knew what to do and had the tools to do it). -Responses via text and email often took multiple days at a time. We appreciate having the furniture and hopefully it will last us for years to come, but next time we will just buy locally instead.

Ordered a ~$4,000 sectional sofa (Closed 5th L Sectional Brown) in March 2022. The sectional's arrival was delayed multiple times over the following few months. Come September 2022 I asked for a refund since the most recent shipment of couches to the warehouse were "not satisfactory enough to ship". This is where the fun starts. You can not call anyone at Valyou, you have to text a number. After months and months of texts and emails, I was assured I would be getting a refund. I became increasingly frustrated as a check never arrived and follow-up emails made it clear that it would never be coming. At one point (01/10/2023) I even relented and asked to just give me store credit so I can buy the couch again (LOL). Their response was "Due to internal issues, we are unable to provide the store credits at the moment.". I was told I had no other options than to file a dispute with my credit card company. I have faith that this company never intended to fulfill my sectional. They took my $4,000 and ran. I would never, NEVER, recommend this company to another person. Quite literally the worst customer service experience of my entire life.

I love my Pebbles Sofa. It was just as shown on the website. The customer service was great. It was delivered with ease through an app where I could track the truck delivering to me minute by minute.

Purchased my Feathers 142 inch sectional in grey in February 2022. Delivery was promised for April. In April they called and said it will be delayed. Fine. That was happening to everyone everywhere. They said it should come in May. In May, they said it will arrive in June. In June, they said they will no longer update me. Meanwhile Klarna had been taking my money for a sofa I didn't have. Finally, in August I got a text for a a delivery of my "110 inch sectional." I said it was 142 inches. They argued. I read the order to the rep and she conceded it was 142 inches, but all they had was the 110 inches and that I will get the remaining piece later. The delivery guys showed up and were nice enough until they shook me down for a tip. I gave them $40 for 10 minutes of work and they were ungrateful. Before the tip, I told them about the 110 vs 142 inch issue, and the delivery guy said he saw a piece that fit my missing piece at the warehouse and would bring it to me the next day. I was suspicious but hopeful, hence the tip. Of course, never heard back. Meanwhile, every month I'd ask for the missing section and they would say it was on backorder. Finally, in November, I told them I don't want the couch anymore and that they should take it back. They said the two week return period ended. I told them that it hadn't begun yet because they did not perform and I can't use a 110 inch couch because of space. I was prepared to sue them in small claims court because I had a enough. I sent them a formal letter to this effect and finally someone called me to try to work it out. Their solution was to give me the missing sectional in white. So they thought a white piece in the middle of a grey 142 inch couch was acceptable. Finally they said they can give me a set of grey covers which I had to put on myself. The couch is too low, not deep enough, scratchy and cheaply made. I wish I never bought this piece o' crap or ever came across this horrible company.