Excellent
182 reviews
Vacation WiserHonesty, pricing, process and quality scores appear once 5 customers have rated them.
VacationWiser.com the premier Travel Now; Pay Later solution. Enjoy the convenience of easy payroll allotments and no finance charges. Offering up to 12 months to pay. Monthly reporting to the credit bureaus designed to build your credit history. VacationWiser.com a full service travel agency and your one stop financing solution!
Vacation Wiser (vacationwiser.com) has 182 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
182 approved reviews, newest moderated first
MELISSA M.
Posted
I will recommend vacation wiser to everyone. It’s the easiest vacation planning I have found and being able to break it down in payments that are deducted from your payroll makes it easier to go on more vacations.
Response from Vacation Wiser· Jan 21, 2020
Thank you, Melissa. It makes us so happy to hear from people like you. It shows that our system works. We look forward to working with you on your next vacation. Jeff
JENNIFER L.
Posted
They were excellent. I would recommend to fellow federal employees
Response from Vacation Wiser· Jan 21, 2020
Thank you, Jennifer. We are so glad we were able to provide you with a wonderful travel experience. Jeff
RICHARD J.
Posted
Absolutely love this company. It gave me an opportunity to take the love of my life to Mexico. Thank you very much
Response from Vacation Wiser· Jan 21, 2020
Thank you for the great review, Richard. It is our goal at VacationWiser to open travel to people who did not think they could afford it. We are so glad we were able to give you this experience. Jeff
DANYIELLE W.
Posted
The resort was nice but was not at all what I had requested. With this being my first time to Mexico I had no idea until I arrived that it was not what I had requested. Overall the trip was nice.
Response from Vacation Wiser· Jan 22, 2020
Thank you, Danyielle, for your review. We appreciate all reviews, both good and bad. I am sorry you were disappointed in the hotel. The hotel in which you stayed has an excellent reputation and receives many wonderful reviews. I am not sure on what you requested or what you were looking for so it is difficult for me to respond in more detail. I would appreciate if you can email me directly to let me know what you were looking for or why this particular hotel did not meet those expectations. This will help us provide better choices for you in the future and help us with other customers looking to stay in this area. Jeff
NORMAN W.
Posted
Where do I start. We have taken several cruises over the years and this was the first experience we have had with a travel agency that was Less then satisfactory! First, the communications with my planner were less then adequate. Our accommodations request was not even close to what we requested. I was told that I would receive 5 for Free on our Norwegian cruise which I did not, because your agent told me I would be receiving them and then when I received my cruise conformation they were not included. When I questioned him on why they were not there, I was told that he was not able to secure that promotion which was after the fact of being told I would be receiving them. I was very disappointed with the service that was offered to us therefore we will not be using your services in the future.
Response from Vacation Wiser· Jan 14, 2020
Thank you, Norman, for your review. We appreciate bad reviews because it shows us where we need to improve. We clearly had an issue with our communication on your cruise and I apologize. We do our best to be transparent from the moment we start a conversation with a customer. It seems the travel specialist did not inform you that NCL offers two types of rates – a low, lead-in rate that does not include “Free at Sea” and the regular rate which gives up to 5 free items, such as Unlimited Beverages. You need to be in a position to make an informed choice – not just go with the least expensive. We have re-emphasized this program with all our travel specialists. We take pride in bringing travel to many people who would not normally be able to afford it. Should you want to give us another try I will supervise your transaction to ensure it goes smoothly. Jeff Austin General Manager
DANIEL O.
Posted
I have used Vacationwiser for the past two years and each time was an awesome experience. The process is quick and easy..I look forward to taking more vacations through Vacationwiser
Response from Vacation Wiser· Jan 14, 2020
Thank you, Daniel. We love it when our customers have wonderful trips. We, too, look forward to working with you again. Jeff
SANDRA ASHBURN (.
Posted
I have been with Vacation Wiser (Luther Sales) for a few years now and believe me they have gone beyond my expectation. You can go on your vacation and pay after your return monthly or biweekly or start paying like I did in January and by the time of my vacation in October our cruise was paid for. I had included my hotel as well as out flight. Please do not forget to add insurance
Response from Vacation Wiser· Jan 14, 2020
Thank you, Sandra, for your wonderful review. We really appreciate it and we are so glad when our customers have a great trip. We look forward to working with you on your next trip. Jeff
GWENDOLYN W.
Posted
I have used this site more than once. For one, they REALLY Over Charge (a lot). Secondly, I have always had a problem with the reservation. And last but not least, I never have and still would not recommend this site to friends or family. There is no benefit for even using this site more than once. (Return customer).
Response from Vacation Wiser· Jan 14, 2020
Thank you, Gwendolyn, for leaving your review. We appreciate all reviews because it helps us to improve. I recall that your trip involved miscommunication on the type of cabin you wanted. Fortunately, we were able to secure the preferred cabin in the end, although at a higher price than originally quoted. I apologize for the miscommunication on our part – as a result we provided additional education to our travel specialists on NCL’s “Free at Sea” program. As for our pricing, our prices include a markup for the cost of financing, which make them higher than if you purchased directly from the cruise line or a travel agency. The benefit is that you can spread your payments over 12 months, and you have a fixed payment tied to your payroll. Our markup considers the costs of spreading out customer payments, providing credit approval, collections and when customers default. We are proud to say our program provides access for many people who would not otherwise be able to travel. Should you want to plan another trip with us, I will work directly with your travel specialist to ensure it goes smoothly. Jeff Austin General Manager
